Skip to main content
Question

Problems creating Segments ?


Forum|alt.badge.img+19
  • Hub Adventurer
  • 69 replies

Is anyone else having problems creating Segments today ?

I have created many hundreds of Segments over the last 5 years and so I am quite familiar with the process.  Today I keep getting “Strava is temporarily unavailable” messages when I try to create 3 new Segments (all in different Activities).  I have successfully created a couple of other Segments and I don’t see anything unusual about the problematic new Segments.  Has anyone seen anything similar ? (I’ve not come across anything like it before).  “Status.Strava.com” says everything is working normally.

22 replies

Forum|alt.badge.img
  • Hub Starter
  • 3 replies
  • January 27, 2025

I have the same issue


Forum|alt.badge.img
  • Hub Starter
  • 3 replies
  • January 27, 2025

Also me. I hope they will resolve issue asap :) 


Forum|alt.badge.img+19
  • Author
  • Hub Adventurer
  • 69 replies
  • January 27, 2025

FYI, I had another attempt at Segment creation just now and things seem to be back to normal 😀


Forum|alt.badge.img+19
  • Author
  • Hub Adventurer
  • 69 replies
  • January 27, 2025

Maybe I replied too soon - after successfully creating a couple of new Segments a few minutes ago, I am again getting the “Strava is unavailable” message 😧


Forum|alt.badge.img
  • Hub Starter
  • 3 replies
  • January 27, 2025

Still not working for me. Tried just now


Forum|alt.badge.img
  • Hub Starter
  • 3 replies
  • January 27, 2025

Also not working for me. 


Forum|alt.badge.img
  • Hub Starter
  • 3 replies
  • January 27, 2025

Looks like the solution for now is to just try harder 😁


Forum|alt.badge.img
  • Hub Starter
  • 1 reply
  • January 27, 2025

I’ve the same issue - tried a few times - latest just now so 13:18 this afternoon UK time


Forum|alt.badge.img+19
  • Author
  • Hub Adventurer
  • 69 replies
  • January 27, 2025

After my latest attempt I got a message saying I have created or edited too many Segments and now have to wait 7 hours before I try again.  I think I have created 4 Segments today.  My recollection is that the daily limit was 25, although it’s been a few years since I reached it.  Not sure if this is an intended new limit or some glitches.


Forum|alt.badge.img+27
  • Hub Expert
  • 566 replies
  • January 27, 2025

@Ian11 - It may be counting your attempts that ran into errors as well as the ones you were successful at completing.  


Forum|alt.badge.img+19
  • Author
  • Hub Adventurer
  • 69 replies
  • January 28, 2025

I’ve wasted rather a lot of time today - I’ve managed to create 4 Segments in about 20 attempts.  Does anyone from Strava read these posts ?  If so, do they perhaps have any comments about the problem ? 


Forum|alt.badge.img
  • Hub Starter
  • 1 reply
  • January 28, 2025

It’s been like that for 2 days. Once I got a warning saying I created too many segments or smth (when in fact no new segment appeared) and it was my first attempt. I tried again after 12h - I just keep getting the same error.


Forum|alt.badge.img
  • Hub Starter
  • 3 replies
  • January 28, 2025

I sent mail to support two days ago, but no answer. 

 

Today I have tried create 4 segments, only 2 succesful. 

 

 


Forum|alt.badge.img+27
  • Hub Expert
  • 566 replies
  • January 28, 2025

@Ian11 - If you have technical support issues, consider submitting a ticket through the regular Strava website.  Unfortunately, it is taking long for them to get back to people there from what I have heard, but that would probably be the best place to get more specific information on the problem you are encountering.  Just out of curiosity, why are you making so many new segments all at once?  I’ve made a good number myself over the years but never have had a need to make more than a few at any one time and even that is rare.  I’m always interested to see how others are using the platform.


Forum|alt.badge.img+19
  • Author
  • Hub Adventurer
  • 69 replies
  • January 28, 2025

@anchskier - I’m trying to create 6 or 7 Segments.  A couple are on new routes that I attempted for the first time recently and a couple are intended replacements for old Segments I created a while ago and that I notice had some GPS drift (obviously I’ll delete these old Segments if I ever get the new ones created)


Forum|alt.badge.img+19
  • Author
  • Hub Adventurer
  • 69 replies
  • January 31, 2025

I’m still having a frustrating time trying to create Segments.  It’s surprising that Strava don’t seem to monitor their own forum


Bryant
Community Manager
Forum|alt.badge.img+26
  • Community Manager
  • 723 replies
  • February 10, 2025

Hey ​@Ian11,

Just following up, are you still experiencing this segment creation issue?
 


Forum|alt.badge.img+19
  • Author
  • Hub Adventurer
  • 69 replies
  • February 11, 2025

@Bryant - yes - there are still issues.  It seems a new version of the Segment creator/editor was introduced a week or so ago but it was reverted to the previous version after about a day.  The problems with the error message still persist but are not as bad as before - I manage to create a couple of Segments each day.  There is apparently a low daily quota of new Segments - if I start early in the day (6 am) I have some success, but after an hour or so I seem to only get the error message.


Forum|alt.badge.img
  • Hub Starter
  • 2 replies
  • February 18, 2025
Bryant wrote:

Hey ​@Ian11,

Just following up, are you still experiencing this segment creation issue?
 

This is happening to me today, on two different laptops


Bryant
Community Manager
Forum|alt.badge.img+26
  • Community Manager
  • 723 replies
  • February 18, 2025

Hey ​@Ian11,

Thank you for confirming.
When reaching out to my team, they’ve confirmed everything should now be working as expected. 
It does look like you’re running into this issue because of the amount of segments you would like to create in one day. 

I’ll be sure to share your feedback on how you would prefer this limit to be increase so you don’t run into this error page.
If I receive any additional information, I’ll be sure to share the update within this thread.


Forum|alt.badge.img
  • Hub Starter
  • 2 replies
  • February 18, 2025
Bryant wrote:

Hey ​@Ian11,

Thank you for confirming.
When reaching out to my team, they’ve confirmed everything should now be working as expected. 
It does look like you’re running into this issue because of the amount of segments you would like to create in one day. 

I’ll be sure to share your feedback on how you would prefer this limit to be increase so you don’t run into this error page.
If I receive any additional information, I’ll be sure to share the update within this thread.

I am still getting

Strava is temporarily unavailable

We hit a road block, but our team is working on an alternate route.

Check Strava Status for more information. Thanks for your patience.

And I am only trying to create one segment. It is on a MyWhoosh route if that is relevant.


Bryant
Community Manager
Forum|alt.badge.img+26
  • Community Manager
  • 723 replies
  • February 18, 2025

Hey ​@redimp,

Thank you for sharing.
If you don’t mind, could you submit a support ticket regarding your issue if you aren’t able to create your segment by tomorrow?
Since this is your only segment, I’m sure the support team would need more information to thoroughly investigate what is going on.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings