+1Hi Strava, my wife is unable to log in to her premium Strava account using her “Log in with Facebook” credentials that she has done since creating her account.
The log in process sometimes works but takes her to a “Create your profile” page with no details, no subscription, no followers etc.
Can you assist please? Obviously she can’t log in herself to create this request.
Best answer by Bryant
Hey
Thank you for posting.
In this situation, I recommend creating a support ticket detailing the issues your wife is facing.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
+26Hey
Thank you for posting.
In this situation, I recommend creating a support ticket detailing the issues your wife is facing.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
+1Hi
So far I haven’t heard anything and Kate received an “AI” response telling her how to cancel her subscription 🤷.
Any help would be greatly appreciated. At the moment it seems that Kate’s Facebook credentials have become disconnected from her Strava account.
+26Hey
Thank you for confirming both of you have submitted support tickets.
We are not able to provide any updates about Strava Support tickets on the Community Hub, however we can confirm that they are currently working through a backlog of requests.
Your request will be responded to as soon as possible.
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