My girlfriend is a victim of jelous activity flagger and it sucks

I think you have a good idea, there.  In fact, I think it can be refined even further.  My take is that after clearing the flag the first time with the "activity okay trust me" option or whatever the wording is... the onus should shift to the accuser.  If he wishes to continue the process, he should be the one to request a review, and he should be asked to provide supporting evidence to substantiate his claim.  Right now the KOM holder seems to have to "prove" his/her innocence.  If we shift the burden of proof to the accuser (as is the norm is Western culture) it will discourage this type of behavior in the future.

   
This did happen to me on one occasion.  I had to justify my KOM to the helpdesk.  This is what I wrote:  "This was totally legit. Done on a regular bike, not a vehicle, on closed-off bike trails. See cadence info if you feel this was a car. Not an e-bike, no drugs, no GPS manipulation. Totally legitimate."

Much like your girlfriend, I shouldn't have been the one to prove my innocence.  

If it's one person doing this, block them and report to Strava. Malicious flagging goes against Strava policy. 

We can’t know for sure because Strava doesn't show how flagged it and what was the reason.

The support is very slow and not communicating. It looks like it’s possible to remove someone from leaderboards on a whim. Those were normal rides with all the data included. It’s disappointing to see bullies winning on this one :(

Indeed, from what I hear the Strava support team has been having a big backlog lately, people have been waiting for weeks for a response. But if it really is one malicious person, it's probably worth reporting, even though it will take some time to get that addressed. 

I understand what you say, though considering the volume of reports requiring review, the current model is probably quicker - if all flags had to be reviewed, the leaderboards would probably be full of actual cheaters. It's not very fair to victims of malicious flaggers, that's true - though those would be a much smaller number of review requests, i.e. better manageable by the overloaded support department.

 Fingers crossed that you get rid of that “stalker” soon! 👍

Unfortunately it continues. My gf got a flag on a routine training ride now. Strava support doesn’t answer for 5 days now. It’s just so frustrating :(

Another follow up: my gf emailed Strava with links to activities and a screenshot saying she is followed by someone and the ticket automatically got “solved” status with no way to comment on it. What is happening there? Is it really the case that someone can just decide to spoil the whole fun on Strava and there is absolutely nothing you can do about it?

Just updating on this: 12 days and still no contact, no reply, no anything.

Are segments completely dead and you can just remove people at will now by flagging them?

Hello ​@PiotrekNL 

It sounds like your girlfriend may have created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.

To check her Support tickets and confirm she has an open ticket, she can sign into her Strava account on the Web at strava.com, then go to this link to see your tickets.

Please click here for more information about the Support Process

We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch as soon as possible. 

From what I hear, people get a response for their support tickets after about a month nowadays, it's super frustrating but I suppose you just need to be patient now… nothing else can be done anyway.

Hi Jane,

Thank you for your answer. Seeing how you are overwhelmed by support request why not change segment policy to “trust by default”? By that I mean if a flagged rider says the ride is ok they should be trusted until the review is made. Limiting flagging ability to people who have active accounts (say 100+activities posted in last 2 years) would help as well as active community members are more careful about their actions (I would hope).