Skip to main content
Solved

Bug report: Route planner shows overly broad current location

  • April 30, 2024
  • 1 reply
  • 7 views

Forum|alt.badge.img+1

If your location is determined by IP address alone, then the accuracy will be poor. The Route Planner shows a blue blob over a huge region which cannot be removed.

I can remove permission for Location in Chrome which fixes it, but it's not intuitive and it would be nice to fix this.

 

Best answer by Scout

Hey @t0027783
Thanks for your post, I haven't seen this before. Please try clearing the cache and cookies from the web browser you are using before navigating back to Strava.com and logging back into your account. 

Instructions on how to clear the cache and cookies for various web browsers are listed below:

Google Chrome
Mozilla Firefox [cache instructions | cookie instructions]
Apple Safari
Microsoft Edge

If you still have issues after doing the above, please try using a different browser. 

If the above suggestions do not resolve the issue, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com 

View original
Did this topic help you find an answer to your question?

1 reply

Scout
Forum|alt.badge.img+28
  • Strava Alumni
  • 1398 replies
  • Answer
  • May 8, 2024

Hey @t0027783
Thanks for your post, I haven't seen this before. Please try clearing the cache and cookies from the web browser you are using before navigating back to Strava.com and logging back into your account. 

Instructions on how to clear the cache and cookies for various web browsers are listed below:

Google Chrome
Mozilla Firefox [cache instructions | cookie instructions]
Apple Safari
Microsoft Edge

If you still have issues after doing the above, please try using a different browser. 

If the above suggestions do not resolve the issue, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings