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Question

Internal Server Error on watch.samsung.strava.com at first boot of app on samsung watch

  • October 10, 2023
  • 54 replies
  • 154 views

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Hi

I have reinstalled my Strava app on my Samsung Gear Sport AB91 SM-R600 .

This because I got a new non-Samsung cell phone and Samsung forced me to reinstall it Strava App on Watch. Tizen OS  4.0.0 7 Knox 2.3.1 TIMZ 3.0.0

At first boot of the Strava  app (1.7.24) I see that I need to type in 4 digits, for authentication.
On my mobile phone ( having connected the Samsung Galaxy Wearble App) the app redirected to  https://watch.samsung.strava.com/ 

which shows:

{"message": "Internal server error"}

Why is this msg seen?
Also is there anywhere else I can get those 4 digits from ? ( from another than the web site that respond HTTP500) .
So that I can continue to use Strava on my Samsung Watch Gear.

I have no problem with any other Samsung apps*  on my cell phone, nor on my Gear Watch.
I only have problem with the Strava app, on the Gear Watch.

*(nor account problems after creating a password - because there were none initially as it was created on google initially)

Thanks for any ideas,
Usain Bolt

54 replies

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  • Hub Starter
  • October 10, 2023

I have the same problem today.

 


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  • Hub Starter
  • October 10, 2023

I have the same problem today as well. 


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  • Hub Starter
  • October 10, 2023

My Samsung Health Account had disconnected from Strava, I tried to connect, but without success. To open watch.samsung.strava.com lead to the same error as reported.


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  • Hub Starter
  • October 10, 2023

Help me please :(( I need sync it today.


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  • Hub Starter
  • October 10, 2023

Same issue here. I guess it is a Strava issue, not an individual issue for the user. Let's see tomorrow...


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  • Author
  • Hub Rookie
  • October 10, 2023

Thanks for sharing your experience, good that I wasn't only me.
Ok, lets hope it works better tomorrow and that Strava automate it's regression testing a bit better in the future. (Or hardening their network topology a bit better if it was caused by a DDOS attack)


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  • Hub Starter
  • October 10, 2023

Hahahahaha. You are in IT as well? Hahahahaha.

Let's see tomorrow for the User Acceptance Test result.


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  • Hub Starter
  • October 10, 2023

I'm having the same issue. I was trying to resolve some sync problems and activity recording issues by uninstalling and reinstalling the apps on my Samsung Galaxy Watch and on my phone. Trying to reconnect my watch to Strava has resulted in the same Internal server error as you've had.

Very frustrating. 


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  • Hub Starter
  • October 11, 2023

Phew, I thought I was the only one. I had a really good run yesterday and found out it won't sync. So disappointing.


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  • Hub Starter
  • October 11, 2023

End of Maintainance for Samsung Watches, or elder ones like my Gear S3 Classic? As Samsung Watches is not inbound in the Strava setting the webpage might be Samsung hosted. Don't know if our comments here change anything, but still our records via Samsung are missing on Strava, and this might change our decision to continue either with Samsung devices or Strava recording if it continues.


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  • Hub Starter
  • October 11, 2023

Confirmed same issue. Samsung Galaxy Active2 watch. Tried restarting both devices, reinstalling on both devices. No solution yet.


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  • Hub Starter
  • October 11, 2023

Same for me. After completing my run yday I was annoyed it wouldnt sync from my samsung watch. I tried reinstalling the app and stumbled on the same "internal server error" issue.


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  • Hub Starter
  • October 11, 2023

Same issue with Galaxy Active 2, had a good cycling day and it wouldnt sync, finally reinstalled only to get this internal server error page! disappointed!


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  • Hub Starter
  • October 11, 2023

I have the same problem with the Active 2. Same error


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  • Hub Starter
  • October 11, 2023

I am having the same issue too! Lets hope my run is still saved after reinstalling the app on my watch..


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  • Hub Starter
  • October 11, 2023

I've had a reply from Strava Support after I created a ticked.

They say they are aware of the issue and are working to resolve it.


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  • Hub Starter
  • October 11, 2023

Same issue too


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  • Hub Starter
  • October 11, 2023

In the meantime, you can record your activities on Samsung Health via your watch. You just have to log onto your Samsung Health app on your phone and link to strava via Settings and then Services.

It will automatically upload any GPS activities to Strava. Any non-GPS activities, such as workouts can be shared with Strava manually.

The GPS activities on Samsung Health seem to sync far better with Strava via my watch than the Strava Watch app ever did.


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  • Hub Starter
  • October 11, 2023

I have the same problem, trying to connect Strava app to my Samsung Galaxy Watch3. I get asked to type a four digit code, supposed to be viewed on watch.samsung.strava.com, but I also get the message "internal server error""


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  • Hub Starter
  • October 11, 2023

I have the same issue, how will we be made aware when resolved? As i have got to entre the 4 digit code and thats it? 

Bit of a pain as i am training for London 2024 Marathin and also while in training doing chariry runs, where i have to submit KM's and Times Etc 


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  • Hub Starter
  • October 11, 2023

thats a good workaround, will try that today, thanks


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  • Hub Starter
  • October 11, 2023

Same issue. Frustrating as this is not solved by Strava by many a days.. need to think about switching to other apps. 


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  • Hub Starter
  • October 11, 2023

are you stoping strava support on samsung galaxy?


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  • Hub Starter
  • October 11, 2023

Same issue. I've deleted apps, uninstalled, rebooted, just short of throwing watch in the bin... 

Any reply here from IT? 


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Same issue here 😞