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Acitivies PR not showing

C
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Dear Strava community,

Since several activities, I no longer see my Segment PRs on the activity overview, both on the mobile App and on the desktop web page.

You can find an example below of an old run with PRs showing on the overview.

And just today, I did a new segment where I made a PR:

And this doesnt appear on the overview, and I cannot find out why. I did check all privacy parameters, made everything public, tried to Refresh Activity Achievements but nothing appear to work.

 

This is quite frustrating as I used to like seeing on the overview when and where I did a PR, now I need to open every segment to see what I did.

Do you have any idea what could be wrong and how to fix it?

Thank you in advance,

Clément

Best answer by Jane

Hi Clement,

Thanks for your post.  Sorry to hear about the issue with a segment PR not appearing on your run.  Using the Refresh Achievements tool is the first step in that scenario and it sounds like you've already tried that.  I recommend trying that once more.  If you're still noticing the problem after that, please submit a support ticket and we’ll be happy to investigate further.

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2 replies

Jane
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  • Jane
  • Strava Alumni
  • 3523 replies
  • Answer
  • August 11, 2022

Hi Clement,

Thanks for your post.  Sorry to hear about the issue with a segment PR not appearing on your run.  Using the Refresh Achievements tool is the first step in that scenario and it sounds like you've already tried that.  I recommend trying that once more.  If you're still noticing the problem after that, please submit a support ticket and we’ll be happy to investigate further.

Jane (she/her)
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  • Glorfindel
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  • 1 reply
  • October 2, 2024

I had the same problem for one of my activities (and this post was one of the first results in Google). I solved it by temporarily changing the activity type to a Ride, and then back to a Run. That worked for me.

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