Community Camaraderie and Spirit

Also known as 'The Rules'

Our Strava Community Hub is intended to be a safe and welcoming space for all athletes at all stages of their Strava and Community experience. Strava is committed to actively dismantling and eradicating racism and discrimination in all forms. If you use Strava, you're joining us in this commitment, without exception. We value your partnership to commit to and help us uphold our shared set of values throughout our Community. The following guidelines outline the expectations of our community members.

In addition, you can read more about Strava's Community standards, our Terms of Service, Acceptable Use Policy and Privacy Policy which are applicable to all aspects of the Community.

Respect Others

Our community standards require that any athlete on Strava agrees to actively work against discrimination in all forms in the community.Our hate speech policy defines hate as a direct attack based on race, ethnicity, age, national origin, religious affiliation, sexual orientation, caste, sex, gender, gender identity, serious disease, disability, body type, or immigration status. We will remove hate speech and may suspend or terminate the accounts of athletes who use it. We do not tolerate any of the following behaviors and will immediately remove and/or ban content and members who post these:

1. Racism
2. Sexism
3. Any other forms of discrimination
4. Spam and other forms of solicitation, including self-promotion
5. Personal attacks on other members, attacks on Strava and their employees or any content that is not respectful of others
6. Political or religious attacks
7. Offensive, degrading or harmful content or imagery
8. Impersonating or posing as another person or Strava employee: We believe athletes should be able to participate on Strava without fear of being themselves, regardless of athletic ability. Thus, we believe the environment on Strava should be one where athletes are free from targeted attempts of bullying, ridicule or shame. Repeated abuse will carry stronger enforcement actions against accounts found to violate this policy, including a timed or permanent suspension.

    

Respect Data Privacy

Remember that all content you post, unless explicitly in a private area of the community, is searchable both inside and outside of the community by anyone. It may also feature in Strava Community Hub emails or notifications that other members receive related to community activity. Be sure that you are comfortable with random strangers finding your posted content in search engine results. Also, be sure you have the right to publish what you share (for example, don't post a screenshot of your friend's private activity without their consent). Read more information on How to Set Up Privacy Controls. Moreover, we ask that you do not share your own or anyone else's Personally Identifiable Information (PII) such as:

1. Home or work address (written or within activity maps)
2. Contact information (Email addresses or telephone numbers)
3. Financial information (Bank Accounts, Credit Card numbers, Social Security numbers, etc.)
4. Confidential information which violates contractual obligations or Non-Disclosure Agreements
5. Strava account details (Athlete IDs, passwords, etc.)
6. Photos or images without consent

Be Kind, Courteous and Aware

Strava is a global community. We expect our athletes to be respectful and constructive when interacting with one another at all times. Provide details when asking questions so other members can better understand. Offer honest help, keep your tone positive and be patient. Participate as you, don’t impersonate another person or use an account you don’t own. If another member was able to help you, return the favor by replying with a thank you or marking their answer as an Accepted Solution if it answered your query.You might not always get a solution. Apply the same good judgment here to any information you would find on the internet and remember to appreciate those who are trying to help you even if it only provides partial help. 

Be Relevant

• Stay on topic and relevant to any existing topic you are participating in
• Start a new topic if you have a different question or wish to discuss something else with the community
• Avoid posting duplicate content by searching for similar topics before posting a new one.
• Do not start a coordinated social media campaign in a Strava Club or on other platforms to request a feature or attempt to get Strava to revisit a decision. Requests to rollback launches or revert an update will be closed and are subject to removal. We collect all product feedback through the Community Hub
• Contacting individual employees directly or commenting your questions or requests on their personal activity uploads is not permitted, nor is it an effective way to make sure your voice is heard or ensure that you get the most accurate information.
• Do not create posts requesting status updates on Strava Support tickets. Please note that all account and subscription-related inquiries are handled by our Support team, and the team will not provide updates in the Community Hub. The Community Hub is for general questions that do not require account access. Information on how to contact Strava Support is available here.

Respect the Rules & The Team

Designated Moderators

• Strava Moderators, both external and internal, will be identifiable by the titles Community Manager and Moderator which will appear on their profile page and to the right of any contribution they make. More information on special Community roles are detailed in the Welcome Guide.
• Strava reserves the right of its designated moderators to edit, move, block or remove discussions, signatures or images that they consider inappropriate, disruptive or disturbing to our community.
• We may also ban a member at our sole discretion without notice for actions that are deemed malicious and detrimental to the community.
• For moderation issues, we will communicate with you directly to provide coaching or inform you of a decision. We ask that you do the same if you need to comment on a moderation action as to not disrupt the rest of the community.

Other Community Roles

• Strava Employees are identifiable in the Community by the Strava echelon and with an orange username.
• Some Community members may have additional identifiers that indicate that they are a Pro or Verified athlete. More information on the identifiers used in the Community can be found in the Welcome Guide .
• Do not attempt to pose as a Strava employee or moderator by using the Strava logo or trade name as your avatar or user name. Such action will result in immediate removal and/or banning.
• While Strava employees and moderators may contribute on occasion, it is not guaranteed. If you believe you require an urgent response please contact Strava Support.

Reporting Inappropriate Content

If you see a community post you think is inappropriate you can click on the cog icon next to a post or reply and then 'Report Inappropriate Content' to immediately notify our Community Moderators. Community Moderators will treat inappropriate content reports with the highest priority to review and remove content and members who share inappropriate content.