[Archived] Athlete Community

I completed 2 different workouts from my Apple Watch this morning.  The first one was labeled as HIIT and did not import into Strava.  I then completed a walking workout which was imported automatically like normal.  I’ve uninstalled the apps, re-synced, and still can’t get the missing workout to import in.  What else can I try? when I check in the Strava app under connected devices, the Apple Watch keeps showing to accept permissions but there isn’t any other options to share or accept.  

Every time a Garmin activity is synced with Strava I get a notification saying "Kudos" "Wow" "Another activity down" and stuff like that. I have turned off the push notifications so I don't get them on my phones notification area, but that doesn't stop the notification icon in the app and website telling me I have new notifications.This means that if I ever get any real notification then I just won't see it because of all the spam, making the notification icon on the website and app completely useless.I have looked through all the settings but can't find anywhere to customise what notifications are enabled.

Hello,I am missing the transparent overlay that includes an outline of your running route. When I go to share my run it gives me 5 transparent overlay options, but not that particular one. My app is up to date and I am a subscriber.

please help me refund for my strava subscription for automatic deduction on my bank account without permission

Bonjour à tous,Dans le cadre de mes missions liées aux activités de pleine nature, je souhaite mettre en valeur les cinq cols présents sur notre territoire.L’objectif serait de créer un challenge invitant les cyclistes à gravir ces cinq cols afin d’obtenir une récompense.N’étant pas utilisateur de Strava, je me demande si une telle démarche est réalisable via cette plateforme. Si oui, pourriez-vous m’indiquer la procédure à suivre ou les outils nécessaires ?Je vous remercie d’avance pour votre aide et le temps que vous pourrez m’accorder.Un grand merci,Anthony 

Hi all.  I have been discussing this issue with the support for over one year now, and nothing happens. I would really know if there are more people out there that experience issue.When I edit a “ride” I get this “strava server has encountered an error...” message. My workaround is to first save the ride as a run, and then switch it back to ride. After this I can enter details to the ride.I think it is connected to my account/profile, while I have tested on several phones (Samsung two models, and Iphone). And while I have had it for so long, several strava app version are tested. How to get help with this issue?Cheers! Daniel 

I did two rides two days apart.  The second ride was longer time, had a significantly greater avg and NP power, higher IF, and higher TSS, yet the Relative Effort was much lower than the first.  How does this work or make sense?

Is there any way to limit the live segments notifications to just the starred segments and not the popular ones? As I ride it's just a constant stream of live segment notices that I don't have any interest in, yet to clear the screen means taking a hand off of the handlebars which isn't always practical.

I have a Strava Premium subscription, but I still can’t see my Year in Sport.What is causing this?

I’m getting notifications and emails about my year in sport, but every time I try and click on the link to access it, I get a message saying “link not valid”. It’s not showing as available on the web either. Any tips?

Hi, I purchased the Strava family plan, but two of my family members can't join. It says they live in another country, which isn't true. My partner spent the last month training in Spain. I was there with him too, and I have activities in that region, but we live in Poland, and here in Poland I purchased a plan. My brother mostly rides in the Czech Republic for professional reasons, but he's also Polish with an account in Poland. What can I do?

Hello,I did a run with my Garmin yesterday and noticed that Strava only imported a part of the track whilst Garmin Connect and other connected apps show the complete track. The Strava record stops at a point where I had to pause for some seconds to cross a street (I resumed the run afterwards). Deleting the record and manually re-importing it as a .fit file didn’t help.Is that a known bug or has anyone a clue what might be the problem?Thank you very much for your help! :)

Hihas anyone had this issue?my account has reverted to ‘free’ midway through a years subscription without any input from me. I contacted Strava support who suggested I had a duplicate account which is not the case. I cannot prove that my account is paid for other than a screenshot of my subscription on my phone. I don’t have my original email as this was deleted. This is extremely frustrating!

I’m getting a little frustrated that my subscription issue isn’t resolved yet. I was told that the problem was determined by your customer service team and I gave authorization for the resolution last Thursday but nothing has occurred since then. Any help would be greatly appreciated!!! Gramon Gunn 

I want to be able to share a several flyovers to non Strava users.  In the android app Flyover is being offered as a choice when I hit the share activity button. So map visibly is being set correctly, otherwise the option will not show.When a recipient tries to open my shared link they get the message - “This activity could not be found. It was either deleted or is private.” If I open it the link when logged in to my account it works. I am puzzled by the inconsistent instructions in this forum, in the Strava help and elsewhere describing what is needed to get this to work.    Yesterday I was seeing my shared Flyovers open for others without Strava accounts even with Individual activity visibility = Followers. Instructions say this should not work but it did.I have set Activity PermissionsIndividual activity visibility = Everyone. map visibility = EveryoneGeneral PermissionProfile page = Followers

Pace per 500m exampleLap split has auto changed to heart rate. Workout analysis changes from pace per 500m for laps to heart rate some time post event being uploaded. The pace measurement time per 500m is really useful and is not replicated when converted to heart rate. It is really frustrating and I have no control over the change. it would be great to either be able to switch or at least set as a preference.  ThanksMarcus Below photo are of the same event, before and after.

I have synched my Strava account to my Peleton Tread. I get most of the data coming across fine when I run on the Tread. But what I don’t get is any elevation data which means that all my elevation data on Strava is undercooked. How do ai change this so it comes across?

Ive noticed when my Android phone gets to be about 2 years old or almost paid off Strava will stop tracking my rides and I have to restart the ride.  I notice that it happens when I take a photo it seems to stop my strava.  I usually have to hit stop and resume ride to make sure im connected. The weird thing is its happened to me and my wife with all of our phones that we have had since using Strava   We have Verizon and reception is good.  As soon as we get new phones Strava works perfect.  Any thoughts on why this happens other than a possible scam by cell phone.  

 Hello, I have a problem with the location that Strava records resulting in a distance that is much higher than the actual distance I run. Today for example at some point it recorded a kilometer in less than a minute, that would make me one of the fastest people alive - which I am absolutely not. So therefore my question whether I can change this. Going on the website and pressing the correct distance doesn't work and will give me an even higher pace.. For context, this is what my map looks like.     

I participated in the Valencia Marathon. Somehow, a commercial challenge from Nike got added to my Strava account. I don't want this commercial junk. I don't see any way to remove this challenge. Does anyone know how I can remove it?

Clubs are a great way to bring your friends, family and community members together. Clubs can also be used by businesses, brands and organizations to connect with those interested in their product or service. You can check out Strava’s Club here. Whether you are getting ready to create your own club, or you already have your own club, we know you may have some questions. We’ve put together some of the most commonly asked questions to help you with your club. Let's get started! Q: Why am I not seeing all activities on the club leaderboard?A: Only activities that

The current algorithm that determines Top Sport for Year in Sport is inaccurate. I walked 200 miles this year, and ran 1,800 miles--yet my "Top Sport" is walking. The reason is that my runs are split up between "Trail Run" and "Run" both of whose individual count of activities are less than the number of total walks I did since I typically go for a walk in the evening. You could fix this by either determining "Top Sport" by the number of miles NOT by number of activities, or if you are intent on counting activities, then count "All Run" instead of the subcategories. Either way, the algorithm is horrible and as a paying subscriber who ran 1800+ miles, one 100-miler, 2 50-milers, and 2 50Ks this year, it's reveals a lack of seriousness on your part to reveal to me that my top sport is "Walking" in the year in review feature. 

I just updated my mobile Strava app to see the Year in Sport and it made my map feature useless. Is anyone else having this problem? In addition to having the map covered by information boxes and the headmap not being visible, the map is covered with giant white blobs. The map feature was one of my favorite parts of the app and now its useless. 

I‘m using my Apple Watch on a treadmill which allows the Watch connection to gym equipment, i.e. the Apple watch data such as heart rate is displayed on the treadmill monitor, and the treadmill data (such as speed) is synched to the Apple Watch.  When I review the data in Apple Fitness, I see the correct data, especially the average time/km for every km. The overall time/km is also correctly shown. When I review the data in Strava, the average time/km for every km is incorrect. The overall time/km is correct. It appears that Strava gets the calculated time/km from Apple (the data the watch would assume when not connected to the treadmill) instead of the synched data from the treadmill.First Strava data (second picture with wrong data), then Apple data:

The athlete intelligence feature has disappeared from my app. Is there anyway I can get this back, other than contacting support?