[Archived] Athlete Community

I am trying to post activities to my Instagram story and the app is not showing up in the list I can share to? Any idea on how to get it so the instagram app shows up on the share list? I have submitted a ticket to Strava support and there has been no answer. 

Hi all, I have been able to sync activities from HUAWEI health to Strava for over a year now but in the last month and a half it has stopped uploading new activities to Strava. Does anyone else have this issue? I have done everything suggested on the websites etc I have uninstalled and reinstalled, made sure all the sync settings are correct and ensured Strava is linked but still not working 

Hi,15 minutes ago I wanted to try out a 1 month free trial I got offered both via mail and in the app itself to try out the member function. I thought why not? Clicked through and was shocked when I saw that I got billed 75 euros for a 1 year subscription. There is nothing anymore in the app or in my iTunes account about a free trial. Canceled it immediately but now it says that the subscription runs until 14.11.2026. what is this scam? I want a full refund - not interested anymore in this membership. 

Hi all,This is not the usual issue of iFit not syncing at all with Strava, as mine syncs most of the time.I am set up so that every time I complete a ride on my NordicTrack studio bike, iFit shares the workout with Strava, but every now and then I will do a ride and it will not sync, no matter what I try.This afternoon I completed two workouts and even though they are both showing on the. iFit calendar, only the first has migrated across to Strava. It will be working fine for another week or so, then will happen again.It happened a few times last year which I wasn’t too fussed about, but I use Strava as my main workout diary and decided to exercise every day in January. Everything migrated across without issue until January 12th, where Strava thinks I had a rest day, whereas today is actually day 18 of exercise.I know it’s not the end of the world, but rather frustrating all the same and I’m hoping if it’s a known issue, there might be an easy fix, o

Dear Tim   Saya menghubungi untuk memohon pembatalan berlangganan strava yang sudah terlanjur terbayarkan tanpa persetujuan saya. Saya tidak benar2 menyadari akan proses berlangganan itu karna uang yang ada di akun Dana saya adalah uang tabungan untuk sekllah anak saya. Saya bafu menyadari ketika tibaw terjadi proses debet sepihak untuk berlangganan strava selama satu tahun sebesar Rp. 609.300   Saya mohon bantuan tim strava untuk dapat meinjau ulang dan membatalkan proses pembatalan berlangganan saya dan memproses pengembalian dana saya. Jika ada informasi terkait saya yg dibutuhkan, saya bersedia dihubungi   Besar harapan saya pesan ini bisa terbaca Terimakasih

   All, is this some kind of bug? Heart rate font colour is in black (same as background) and not visible since last update. Visible when in auto pause and the background colour changes in yellow 🙄.

Hey all,I have been trying to get this figured out and I am stumped.  My emergency contact accidentally responded "off" to the automated Strava Beacon text and now they are no longer receiving my strava beacons when I head out for a run.  Anyone else dealt with this?  Do you have any ideas on how to reenable the strava beacon texts? I use a garmin and have had no previous issues.Thanks!

For my run club, I create events every week. Let’s say they usually start at Sally’s Donuts at 1234 Main Street. With the update, Sally’s Donuts is no longer affiliated with that address so I have to just put in the address every time. And it shows the address as the location. That’s not gonna fly! Bring back Sally’s Donuts! The old app version knew where Sally’s was, so all I had to type was Sally’s Don… and it would populate. Not all businesses are gone. Many are still there. Please get them all though!

after a training the Strava app allows different things to be hidden to the public. Like heart rate. Is there a specific reason why it is not possible to hide cadence? In some cases I would like to be able to hide it. My request would be to also make it an additional field that can be hidden.

 Receiving vague error message “Something went wrong. Please try again.” 

BesteMijn hartslag is niet zichtbaar bij mijn activiteiten ook al is mijn strava gelinkt met mijn Garmin horloge. Ik heb ook gecheckt of het niet-zichtbaar is gezet, maar dat is niet het geval. Ik heb mijn hartslagen nodig voor mijn toekomstige trainingen.Alvast bedankt

My Activity Feed on the Dashboard is missing on the desktop. It's there on the mobile app but not on the desktop.

Waarom kan ik mijn hartslag niet zien als ik mijn activiteiten upload? Deze wordt nochtans gemeten via mijn Garmin die weldegelijk verbonden is met mijn Strava. Bij de verborgen details zijn deze ook niet te zien. Ik kon ergens ook kiezen om al mijn vorige activiteiten aantepassen, maar dat heeft niets veranderd. Kan iemand mij helpen? 

Hi Strava Team, I’d like to raise an issue regarding my recent activity sync. I just completed 42.30 km — my first-ever marathon, and I intentionally went over the distance to make sure I covered it completely. However, when the data synced to Strava, it came up short, which is really disappointing after all the effort I put in. Please look into this and fix or adjust the synced distance to reflect the actual 42.30 km. I hope this can be resolved as soon as possible, as this run is very important to me. Your immediate response to this issue is greatly appreciated Thank you,

When I'm following a saved and downloaded route on Strava, the route disappears every time my phone screen locks.  When I load up the screen the saved route has disappeared.  I have to back tab and restart route every time.  This is very frustrating when trying to follow a route.  It's even more frustrating noting this problem has been going on for months and hasn't been fixed by Strava update.  STRAVA - WHEN WILL THIS BUG BE FIXED?

Hi. Earlier stratva app use to.work in my galaxy watch. Now a days i am getting message which says gettining gps fix. So i am not able to record maps details if I use this. Now when I use samsunh heatl app from mobile ot doesnt upload details in starva. Auto walk etc are uploaded. When i use samsung health run app from mobile ot uploads in strava. Why it is like this. And for getting gps fixed i have tried eveeything its not working. Reset, re install, permissions all are given

Dear Strava Support Team, I am contacting you to request the cancellation of an active Strava subscription on my account. I never knowingly agreed to this subscription and only became aware of the charge after the transaction was processed. I have submitted a refund request through Google Play and am currently awaiting the process, which is expected to take 1–4 business days. Here are some details that may be helpful in tracking my account: Amount charged: Rp 609,390.00 Device used: Android I would like the Strava team to assist me by: 1. Canceling the active subscription. 2. Reviewing this case and supporting the refund so that my funds can be returned. Please contact me if you need any additional information. Thank you for your attention and assistance. Regards,Qotru Nada Asyifa

Is there a reason why indoor rides on zwift or rouvy do not appear to have much, if any impact on the fitness score?  When I do an outdoor ride my score usually increases by 1-2 points but never changes after an indoor ride.  I have power and heart tracking when riding indoor so not sure why it doesn't seem to change my fitness score?

I’m having a persistent issue when trying to connect Strava to my Mi Fitness app. I go to Profile → Third-party data → Strava → Connect, and it redirects me to a black screen with a spinning circle that never finishes loading. It just stays there indefinitely. Everything else in the app works fine. All permissions are correctly enabled, both apps are fully updated, and I’ve already tried uninstalling and reinstalling them, as well as clearing all data and cache — but the problem remains exactly the same. Honestly, I find this very disappointing. I was seriously considering paying for Strava Premium, but with issues like this and no clear solution, it’s hard to justify upgrading. I really hope you can look into this and provide a fix soon. Thank you.

This was from today in the morning. I was just going around a normal oval shaped small track i think its like 1/8th of a mile per full rotation. Idk whats going on and why it did that mess. Its on the second floor of a gym maybe thats why? Is it okay for me to put my phone in my pocket while strava runs? Should i put the location to always on? I also have an apple watch so this makes it even weirder since it should be more accurate. I redownloaded the app and ill be seeing if the same issue happens again tmrw.

Using DaFit app to export data to Strava but it seems that every time there is a difference of 3 hours in the time of the activity (if the workout was done at 3pm, it shows 6pm on strava when exported). Also, sometimes the the distance on strava is almost double of what it is on the app (with the start and end point tied up together somehow)How to fix this?

Let’s consider the following two fairly popular segments in my area - they are the same segment but in opposite directions:  Even though these segments are on literally the same trail that crosses the hill, one of them can be synced as a live segment and another one can’t. Both of them contain both uphill and downhill sections, but the two ends of the trails are at slightly different elevations, so it ends up having a bit more climbing than descending in one direction than in another.Do you think that it is arbitrary that Strava allows one of these two segments to be synced but not another? Does it even make sense to apply this limitation to running segments?To giv

I’ve been using Strava on my Android phone(s) for a decade and this week the app won’t open on my Moto unless it’s connected to Wi-Fi or has cellular coverage.  If I have bars or Wi-Fi it owns just fine, if not, it doesn’t.  I deleted the app and reinstalled it from Play Store with no change.  Since most of the time my activities are remote this is a hassle!  Ideas?   TIA!

Steps:Connect external bluetooth HRM (in this case polar’s arm band) to Apple Watch Do a workout on Apple Watch using apple’s app. Import to StravaWorkout on Strava did not contain any HR data! I do get HR data if i don’t use an external HRM though. If I look at the workout in the apple fitness app, i do see the HR data from the external HRM.I believe this is an issue with Strava only selecting the HR data from the Apple Watch source. In Health App → Heart Rate → Data Sources & Access, you can see the Data Sources, including any external HRM. Note: this happened today, but yesterday it did work.Note 2: just did a test again and seems to work 💀still weird why that one run didnt