[Archived] Athlete Community

I’ve been noticing some inconsistencies with the transparent share feature on Strava, even when using GPS.I always record my runs using a Garmin watch, so all my activities have GPS data. But here’s what’s confusing:• Sometimes, the transparent share option shows my route with the shoe icon (looks really nice).• Other times, it only shows the route without the shoe icon, even though the run is recorded the same way.• All these activities have GPS data, and I don’t manually edit them. Why does this happen? Is it linked to the activity type, GPS details, or something else? How can I make sure the shoe icon option always appears when sharing transparently?

I’ve just noticed that if I cycle to work (and mark it as a commute as a result), I can no longer see how many calories I’ve burnt. Instead calories gets replaced with CO2 saved.I mean, that’s great, I don’t mind seeing that, but why hide my calories? That’s literally why I record my bike trips, so I can add the calories burnt to MyFitnessPal. You have the data, just show it! Sure, I know roughly how many kCal my usual route takes - but I don’t always go the same route!

I created https://www.strava.com/segments/39918812 from today’s run. Initially it was showing only me on that segment and it wasn’t populated with other people. After several hours I tried to edit the segment and saved it without making any changes. After that the segment leaderboard quickly populated with other people, however my original run activity from which I created that segment doesn’t match it even after I repeatedly try to refresh achievements. How is that possible?I should add that if I go to the list nearly matched segments on the web, which is the “Don't see the segment you're looking for?” link at the bottom, curiously, the new segment is listed there among other segments that were close but didn’t quite match, even though it shows that segment as a perfect match - obviously because that how I created that segment. I wonder why it can’t get matched

Hello, it's been almost a month and Strava support hasn't responded to my refund request. How long does this take to even get a simple reply from support? 

This is someone paying subscriber fees to advertise a hotel.  I can’t see this ending well for users if our streams become filled with Instagram-like influencers and “curated athletes” pushing product. Strava of course needs revenue streams, and I accept the sponsored challenges as that mechanism.  But this? Strava needs to come down hard on it. A subscriber who is a hotel 

As an avid runner and cyclist I love using Strava and it’s become one of my favorite forms of social media. However the video upload quality is shockingly bad, especially for a paid platform as popular as Strava in the year 2025. You can do better. Please include the ability to upload more high quality video clips along with the new updates that have been happening recently. Thanks!!

Gibt es eine Möglichkeit den Kauf zu rückerstaten weil ich habe blöder weise ein Jahresabo gekauft brauche aber das geld weil es mein Taschengeld  ist.

Under “Report Profile” there is no option to report an obvious bot account, so I just end up blocking them and not reporting them. I get 2 or 3 bots following me per day and I’m not even popular. I’m getting fed up and it seems like Strava doesn’t even want to take the most basic steps towards addressing the problem.

I went to record a run and Strava had logged me out and was making me fill in my name and birthday. When I had done that it gave me a new account. When I tried to log out and into my original account the email was now in use for the account I had just made without knowing. And I have no idea how to get it back. Please help 

I noticed this in your latest announcement about updates to the TOS/privacy policy:Al features. Like so many of you, we’re excited about AI, and we’re identifying ways it can enhance your product experience. We explain how we use data in our AI features.(Sidenote: this is just terrible messaging, not everyone is “excited about AI,” and it’s basically a triggering word for a lot of people, who will write off your entire product because they have come to associate “AI” with “en**bleep**tification.”)The only explanation of using data in AI features I could find was in the privacy policy (identical language appears in Legal Bases):Provide AI Features. For example, we use machine learning or artificial intelligence, including large language models, to detect anomalies on lead

It’s good that Strava is now beginning to autoflag public “rides” that the AI thinks has either been done at least partially on an ebike or in a motor vehicle.But what about the mess of public “ebike” ride segments corrupted by illegal ebikes?As far as the law is concerned in the UK for road ebikes, if you’re getting motor assistance above 25kph (~15.5mph); the motor assistance is happenig without pedalling; or your ebike is providing more than a 250W average assistance over 30 minutes of riding, your ebike is considered to be an electric moped or electric motorbike.So Strava is allowing electric mopeds and electric motorbikes on UK ebike segment leaderboards, as well as on many countries in Europe and beyond.Electric mopeds and motorbikes have no place on UK public road ebike segment leaderboards.No “Johny Average” rider is riding a 4% hill for approx 4 minutes on a 15-30Kg UK road legal ebike at an average of anything near 20mph, up a slight drag

On my Garmin Connect calendar I have an activity created by Runna App with a name like "W6 Mon Tempo - Tempo 2ks (9km)". When I do the workout it became "City name - W6 Mon Tempo - Tempo 2ks (9km)".When I finish the workout it appears as "Afternoon Run" on Strava.If I open the fit file with https://www.fitfileviewer.com/ I can see it under "wkt name" (see attachment)Neither Strava nor www.activityfix.com are able to see it.Do you have any ideas?

Dear Strava,I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately.I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading.I would appreciate it if you could investigate this matter and provide a full refund.I open the ticket with the support but anyone response me.

Having an issue with importing apple workout from health, Strava is crashing(Strava was reinstaled many times). Issue started after upgrading to IOS 26 beta 2, on beta 1 was with no problems. Also noticed that issue is occuring with activities having any map like running.

Hi @For a year now I have the following problem:When I run on Zwift, the data on Strava is displayed incompletely. the training is automatically synchronized. Strava also recognizes it as a Zwift race. The kilometers are also displayed, as is the route on the virtual map. It also recognizes the virtual segments. All other data is missing! This problem occurs in 9 out of 10 uploads and only on Strava. It is displayed correctly on Wahoo and everywhere else. According to Strava support, it is a known error that has been fixed for a year. Does anyone know the problem?

Hello,my 30min power ist higher than my 20min Power according to Strava.As this is obviously wrong - where Can I Report Software Bugs?Regards Thomas 

We all have the feed on the startpage. Only my feed wont stay on the date of publiced but it has a random order now. I see a rit from 5 days ago, 1 from yesterday, 1 from today and they all are ones if already seen. After like 10 uploaded rits from other i finally see 1 that was uploaded 5 minutes ago

I feel that Strava discriminates a bit on e-bikes, and that the App should be inclusive of all types of exercise and welcome e-bikers into the communityMy specific suggestion:* Allow Workout as a category for e-bikes, it currently is not available. I use road bikes and e-bikes. One of the things I like about an e-bike workout is that I can manage and maintain a preferred BP based on assist levels and gears, and it is definitely a workout for me when I am trying to maintain an optimal workout BP in my optimal range* if you are eliminating e-bike activities from things like leader boards, then establish a separate leaderboard and best time/effort for e-bikes

Can I get my money back, because I don't want this premium feature, suddenly my balance was deducted by Strava, please return my money.

Guys, this has never happened before. Yesterday, on August 26, I went for a run using my Huawei Watch Fit 3. The running data appeared in Huawei Health, but it didn’t sync to Strava, even though it had always worked fine before. Huawei Health is already linked to Strava Huawei Health is up to date Strava is up to date What could be the problem? 

Hi. Can someone explain this for me. On some messages I send I get double red ticks and number. Others I get nothing. Others I get 1 tick. What does no ticks or 1 tick mean please? The person has been online since since message was sent. Have they deleted my message before reading it somehow? Thanks

Hi everyone! help 🙏🏼 I have a problem. Yesterday I rode 225-230km on my bike but then at the end I got on the bus and after riding 5km I remembered that I hadn't turned off the recording. When I saved the recording, it said that I had to cut off the part I rode on the bus, I did so and after saving I had the first 74km of 225-230 left. Does anyone know how to turn it back on?

It uploads Pace, Heart Rate, Power & Elevation. How can I add others like Cadence?

I have a regular 4.2km run. My RE scores vary from 19-42 usually. But today it shot up to 104. I wear an Apple Watch which monitors heart rate and I import the data from that into Strava. This 104 scores seems very high although it is a warm day and I might be a bit dehydrated. Is this a reasonable scenario?