[Archived] Athlete Community

Greetings,I use Strava as a personal training tool.  I judge myself against myself.How do I opt out of Strava Community Hub?Thanks,Bill

Like many users here, my runs recorded on my Watch aren’t synching, even after going to the watch app, selecting Unsynched Activities, and hitting Synch. Please don’t erase my runs.

Surely there has to be a way for Strava to be able to correct the distance of a run/ride.Parkruns are always 5km, yet my bl00dy Garmin watch always records it as 4.9xkm. Surely the AI’s can recognise this and adjust the distance?Similarly did a ride with my SO, she recorded on her phone and got 18.x km, my bl00dy Garmin watch gave me 16.x. The km markers indicate is was 20km.Time to sort this out.

Hi, I have recently stated using Strava and I upload the GPX files from my app (oruxmaps) using the Strava inegration.I have noticed that, in my activity feed, the parentheses by the “Best Estimated … Effort” tags show some time stamps that make no sense whatsoever.If I spend 3:55h on my bike, how is it possible that my Best estimated Longest Ride effort shows (16:52:23) in the parentheses?Thank you in advance for any help!Some examples below: 

I am trying to delete cycling routes and it won’t work on either desktop or mobile, there just isn’t the option to ‘delete’. I have Edit or Embed on desktop and Edit a Copy or Driving Directions (random) on the mobile. It sounds like some people have expereinced this before but I can’t find a solution.

Perdi o acesso do e-mail que está vinculado na minha conta. Consigo acessar pelo Google, mas quero atualizar meu e-mail 

Has anyone been a having an issue loading their Strava activities , mine is all synced and I have logged in , logged out and still not loading it happened yesterday too but loaded after a few hrs my run tonight hasn’t loaded in Strava but has in my Garmin connect 

Hello, I use Huawei Health. Sometimes, though not every time, syncing is incomplete. For example, I performed two activities today, but only the last one was uploaded to Strava. Even though both were uploaded to the Adidas app, how can I upload all the data from these missing activities to Strava? What should I do to prevent this from happening again?

Is there anything wrong with route suggestions?I'm living a normal area with many options, yet for 10-11km I only get suggestions of 6-7km.This is ridiculous.Suggestions were much better in the past, but somehow your algorithm changed.

Can anyone tell me how to stop this item from appearing in my feed please. I have the feed set as latest activity and I am not a member of this particular club, see the "join club" button. The post is about hiking which I don't generally  track in Strava, it's cycling or walking (not mountains) so I don't see why I get this item in my feed. Just seems ridiculously infuriating and in the way. What settings do I need to change to remove this item, I have looked for a "mute" option but there doesnt seem to be anything. Any help is appreciated. 

Just within the last hour I noticed all of my swim activities no longer show average pace on the home page, or viewing own activities via mobile. Anyone else seeing this or is just me? I never hide any details so that wouldn’t be the reason but I will share screenshots to show what I’m referring to. It appears to only be on my most recent open water swims and not regular non-gps swim activities. Can anyone help diagnose this as it was very nice to be able to see average pace when scrolling through activities as I improve my open water swimming.Like I said average pace used to show up on these swims until just an hour ago 11:00PM MST, now it is no longer visible unless you click into the activity.  

I'm not sure what happened to my mileage for this week. I tried deleting all of my activity for this week but this did not solve the problem. Any ideas?  

Wasted 10 minutes completing the survey. Tried to enter my name and email address at the end, the fields only allow the letter e and numbers. Folks are complaining about this on reddit too.Everyone makes mistakes, but come on! Someone really should have tested this. Strava should be embarrassed.

I was logged out of my account, logged back into it using what I thought was the same email, but I was logged into a blank account. Anyone have any idea how to get access to my account again?

Hi I had my account for years and subscription it’s logged me out and asked me to create a new account using same email.But now lost all data and followers how do I get back pleasw

Has it seriously been years?I see that filters were requested for the desktop version of Strava that are available through the app. Are search filters being considered for the desktop version? Is that a feature that’s out of the realm of possibility? 

What is this?. When i want to share my progress the image be like this, all share option have same result. 

Hi, I have a free version of Stava that I use with a Samsung S8. In the past few weeks I noticed that the Global Heat map disappears when if I'm off line. This is a problem when I ride my MTB on new trails, in the middle of nowhere. Before I was be able to see the Global heatmap both on line and off line.  HELP!!!

Eu sou corredora iniciante, já tive água no pulmão e fiz troca de válvula mitral mas sem restrição para esporte e sem uso de medicamentos. Ao correr sinto cansaço e uma certa dificuldade de respirar fundo, alguém teria alguma dica ou indicação de exercícios respiratório que possa me ajudar?Desculpem caso esse não seja o canal para isso 

Please see screenshot below.  I am unable to share a run recorded on Strava but not one synched with Strava from Peloton. I used to be able to do this. Not anymore.   2nd screenshot below is a peloton run   

I think it was because I commented my phone number on a post :( I need help appealing to get it back please!!  From reading the "Understanding Account Enforcement" support page, I see that a permanent suspension is reserved only "more serious offenses". Sharing my own phone number is not a serious offense, therefore a warning would have been the correct response based on Strava's own policy updated July 31, 2025 I have paid for the subscription for years, this is really crummy. If there's anyone in here that can do something I’d appreciate it so much!! Is there a phone number we can call for a real person? 

Refer to ticket above opened on the 8th AugI receive a Strava code from a sporting organization. Strava debited my credit card and I followed the procedure sent out for a refund and as indicated in the ticket the refund should take 3 to 4 working days to process. It has now been nearly 2 weeks and after 3 emails to the support team there has been no contact. 

In June and July this year Strava debit my creditcard, so double payment.8th of August i asked to refund one of them.Asked several times for a response but still no reaction or update.ticket #3472983.Can someone maybe help me or give me an advice to get my money back? I like Strava very much but the follow up on this issue is not nice.thanks in advance ,Leo 

I was recently logged out of my account but the email address that i used to sign up has since been disabled (by the institution that provided the email) and i can no longer log back in (on my phone). On my laptop im still logged in but cannot change the email as any confirmation required is sent to the address which has been disabled. Contacted strava support but not sure how long it will take to get a response. Does anyone know how to change email addresses without requiring access to the original email