[Archived] Athlete Community

I have encountered a problem with the activity crop tool on the latest release of the Android app.When I decide to crop some parts of an activity (only tryed the end so far), much more of the activity than I have selected gets cropped.This one (Lunch Hike | Hike | Strava) I tryed to crop away the last 2 minutes and instead the last 3 hours where removed.This one (Morning Walk | Walk | Strava) I selected to remove the last minute, but the last 2 hours disappeared.The crop tool was working fine when I used it in the past (not more that 2 months ago last time).Please fix it (had help me recove what I lost). Thanks,Giovanni

I have just written a blog and had to manually download the pics and data to put in  the blog. Is there a tool that can extract a blob of data including pictures data etc ? Also do we have a trip report area to get ideas on holidays? https://www.pointsbrotherhood.com/7-days-on-two-wheels-a-cyclists-guide-to-bordeaux-and-the-dordogne/#google_vignette

Hello,IF SOMEONE READING THIS, It's possible they refund the amount of money they deduct by online payment (GCASH) I'm so frustrated it's for my tuition fee please help me😭 may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

Guten Tag, ich möchte mit drei weiteren Freunden vom kostenlosen Account in den Familien Account wechseln. Die gesammelten Daten, wie Leistung, Kilometer oder Touren wollen wir natürlich nicht verlieren. Bleiben diese erhalten oder was muss man machen? Wäre über Hilfe sehr froh. Lieben Gruß Sascha 

I don’t see an intuitive section to place this topic, so I’m putting in the Strava Features Chat.I'm using Windows 10 on the latest Chrome browser. I’m trying to view my activity history. My questions / weird observations are in bold.I navigate to my profile, scroll down and find the drop down to change the date range. The dates shown are Aug 12 2024 - Aug 11 2025. First, today is Aug 17, 2025, so where is the past week? Perhaps it’s only counting full weeks… confusing, but whatever.I scroll down and I do see my recent activities from this week. I scroll further down to look for more activities and I don’t see any activities older than Aug 11, 2025. No option to load more activities. So, where are my activities prior to Aug 11, 2025? I know they are there because I see them in the mobile app.I click on the drop down and change the dates to Aug 14, 2023 to Aug 12, 2024, the activities change as expected. However, now I onl

How do I disable unrequested historical (i.e. out of sequence) runs from showing up in my feed? I was taken by surprise by this and found it confusing. My expectation as a user would be to have a “show fewer posts like this” choice next to the post, or a clear toggle in settings. This is distracting and makes me want to use the app less. I’m sure some people like this feature, but I imagine some may find it similarly distracting and antithetical to the way we use the app. 

Hello, I’ve reached out to the Strava support team multiple times and submitted several tickets regarding a refund request. Unfortunately, it’s been quite a few days, and I haven’t received any response apart from an automatic bot reply. I’ve also checked my junk folder regularly, but still no updates. I’m really hoping for a prompt resolution to this issue. Your help would be much appreciated. Can someone escalate this one quickly?

I had a fall in my last run closer to the finish line  at exactly 4.95k of the 5k parkrun. I obviously was in no position to stop my garmin as I was in pain and being tended to by kind runners before I was driven to hospital. Strava shows the total time was 1 hour and the moving time 37 something. How can I remove the non moving time so the run reflects what truly happened? 

Hi, yesterday as usually i went runnig, and opened my strava app. I saw that i am logget out, so i logged in with my email, but my account was empty, no activity history, nothing. Looks like someone came to my account and changed email or something. I still can find this account in community search. Please help me somehow, i dont wanna lose 2 years of my activites.Here is a link to my account: https://www.strava.com/athletes/132955096Here is a link to account that i created yesterday on the same email: https://www.strava.com/athletes/128184712

I found that I cannot share my own ride maps in facebook but I can share others. It is strange.For myself:  For Others:Share others rides It looks the action is incorrect.

I appear to have lost all data on my iPhone, I’ve logged into my Strava account and it says that my account is a free even though I have a subscription and recently renewed it! I’ve had to re follow friends and today I uploaded some data and it shows that I have a new account??!! All my previous data still shows on my iPad apart from today’s activity! How do I restore everything back to my phone? It appears that a new account has been opened but I’ve done nothing to open one! Any ideas of what to do?

Greetings,I use Strava as a personal training tool.  I judge myself against myself.How do I opt out of Strava Community Hub?Thanks,Bill

Like many users here, my runs recorded on my Watch aren’t synching, even after going to the watch app, selecting Unsynched Activities, and hitting Synch. Please don’t erase my runs.

Surely there has to be a way for Strava to be able to correct the distance of a run/ride.Parkruns are always 5km, yet my bl00dy Garmin watch always records it as 4.9xkm. Surely the AI’s can recognise this and adjust the distance?Similarly did a ride with my SO, she recorded on her phone and got 18.x km, my bl00dy Garmin watch gave me 16.x. The km markers indicate is was 20km.Time to sort this out.

Hi, I have recently stated using Strava and I upload the GPX files from my app (oruxmaps) using the Strava inegration.I have noticed that, in my activity feed, the parentheses by the “Best Estimated … Effort” tags show some time stamps that make no sense whatsoever.If I spend 3:55h on my bike, how is it possible that my Best estimated Longest Ride effort shows (16:52:23) in the parentheses?Thank you in advance for any help!Some examples below: 

I am trying to delete cycling routes and it won’t work on either desktop or mobile, there just isn’t the option to ‘delete’. I have Edit or Embed on desktop and Edit a Copy or Driving Directions (random) on the mobile. It sounds like some people have expereinced this before but I can’t find a solution.

Perdi o acesso do e-mail que está vinculado na minha conta. Consigo acessar pelo Google, mas quero atualizar meu e-mail 

Has anyone been a having an issue loading their Strava activities , mine is all synced and I have logged in , logged out and still not loading it happened yesterday too but loaded after a few hrs my run tonight hasn’t loaded in Strava but has in my Garmin connect 

Hello, I use Huawei Health. Sometimes, though not every time, syncing is incomplete. For example, I performed two activities today, but only the last one was uploaded to Strava. Even though both were uploaded to the Adidas app, how can I upload all the data from these missing activities to Strava? What should I do to prevent this from happening again?

Is there anything wrong with route suggestions?I'm living a normal area with many options, yet for 10-11km I only get suggestions of 6-7km.This is ridiculous.Suggestions were much better in the past, but somehow your algorithm changed.

Can anyone tell me how to stop this item from appearing in my feed please. I have the feed set as latest activity and I am not a member of this particular club, see the "join club" button. The post is about hiking which I don't generally  track in Strava, it's cycling or walking (not mountains) so I don't see why I get this item in my feed. Just seems ridiculously infuriating and in the way. What settings do I need to change to remove this item, I have looked for a "mute" option but there doesnt seem to be anything. Any help is appreciated. 

Just within the last hour I noticed all of my swim activities no longer show average pace on the home page, or viewing own activities via mobile. Anyone else seeing this or is just me? I never hide any details so that wouldn’t be the reason but I will share screenshots to show what I’m referring to. It appears to only be on my most recent open water swims and not regular non-gps swim activities. Can anyone help diagnose this as it was very nice to be able to see average pace when scrolling through activities as I improve my open water swimming.Like I said average pace used to show up on these swims until just an hour ago 11:00PM MST, now it is no longer visible unless you click into the activity.  

I'm not sure what happened to my mileage for this week. I tried deleting all of my activity for this week but this did not solve the problem. Any ideas?  

Wasted 10 minutes completing the survey. Tried to enter my name and email address at the end, the fields only allow the letter e and numbers. Folks are complaining about this on reddit too.Everyone makes mistakes, but come on! Someone really should have tested this. Strava should be embarrassed.