[Archived] Athlete Community

Having an issue with importing apple workout from health, Strava is crashing(Strava was reinstaled many times). Issue started after upgrading to IOS 26 beta 2, on beta 1 was with no problems. Also noticed that issue is occuring with activities having any map like running.

Hi @For a year now I have the following problem:When I run on Zwift, the data on Strava is displayed incompletely. the training is automatically synchronized. Strava also recognizes it as a Zwift race. The kilometers are also displayed, as is the route on the virtual map. It also recognizes the virtual segments. All other data is missing! This problem occurs in 9 out of 10 uploads and only on Strava. It is displayed correctly on Wahoo and everywhere else. According to Strava support, it is a known error that has been fixed for a year. Does anyone know the problem?

Hello,my 30min power ist higher than my 20min Power according to Strava.As this is obviously wrong - where Can I Report Software Bugs?Regards Thomas 

We all have the feed on the startpage. Only my feed wont stay on the date of publiced but it has a random order now. I see a rit from 5 days ago, 1 from yesterday, 1 from today and they all are ones if already seen. After like 10 uploaded rits from other i finally see 1 that was uploaded 5 minutes ago

I feel that Strava discriminates a bit on e-bikes, and that the App should be inclusive of all types of exercise and welcome e-bikers into the communityMy specific suggestion:* Allow Workout as a category for e-bikes, it currently is not available. I use road bikes and e-bikes. One of the things I like about an e-bike workout is that I can manage and maintain a preferred BP based on assist levels and gears, and it is definitely a workout for me when I am trying to maintain an optimal workout BP in my optimal range* if you are eliminating e-bike activities from things like leader boards, then establish a separate leaderboard and best time/effort for e-bikes

Can I get my money back, because I don't want this premium feature, suddenly my balance was deducted by Strava, please return my money.

Guys, this has never happened before. Yesterday, on August 26, I went for a run using my Huawei Watch Fit 3. The running data appeared in Huawei Health, but it didn’t sync to Strava, even though it had always worked fine before. Huawei Health is already linked to Strava Huawei Health is up to date Strava is up to date What could be the problem? 

Hi. Can someone explain this for me. On some messages I send I get double red ticks and number. Others I get nothing. Others I get 1 tick. What does no ticks or 1 tick mean please? The person has been online since since message was sent. Have they deleted my message before reading it somehow? Thanks

Hi everyone! help 🙏🏼 I have a problem. Yesterday I rode 225-230km on my bike but then at the end I got on the bus and after riding 5km I remembered that I hadn't turned off the recording. When I saved the recording, it said that I had to cut off the part I rode on the bus, I did so and after saving I had the first 74km of 225-230 left. Does anyone know how to turn it back on?

It uploads Pace, Heart Rate, Power & Elevation. How can I add others like Cadence?

I have a regular 4.2km run. My RE scores vary from 19-42 usually. But today it shot up to 104. I wear an Apple Watch which monitors heart rate and I import the data from that into Strava. This 104 scores seems very high although it is a warm day and I might be a bit dehydrated. Is this a reasonable scenario?

I signed up for the September 50K for the Canadian cancer society. I can't figure out how to find it.

I have Just completed a 5.06k run and set a new PB of 22:48, I tracked this on my garmin forerunner on a 5k route I run regularly so I know it is the correct distance. I have stopped my strava on my phone and the activity is down as 5.75k with a 5k time of 19:30. I have tried editing the 5k time but it will not save, usually I would just delete the activity in the gps is wrong but it is a 64 second PB so would just like to know if anybody knows a way I can make it right before deleting it?Kind regards.

The update a few months ago has really diminished my enjoyment of Strava. I have always enjoyed trying the ‘road less travelled’, especially out in rural areas where the previous version seemed to be very good at showing the more adventurous routes that other runners had taken. It’s not just that Strava have divided up the routes into various activities. Even when I have systematically gone through all the options (including hiking and gravel bikes) some routes that were previously shown have disappeared and the only routes that are still shown are the very obvious ones. Come on Strava, bring back the sense of adventure! Global heat maps has become a fairly redundant function. Also it would help if you used a colour that contrasted better with the map. Pale blue on top of pale cool colours that are used for the maps are hard to read 

Is totally hidden on the app version. Why is that?

Hello,I'm here to report a UI bug in subscriptions modal that do not encode the unicode to “%” character.It looks like this instead: The text had to be: “Risparmia fino al 60%”, the locale is it-IT.To reach the modal you must go to: “Impostazioni > Il Mio Account > Passa a questo piano”

I kindly request a refund for my subscription because it was auto-renewed without my permission. The amount of ₱1,680.00 is urgently needed for my school tuition, and I hope you can kindly reconsider my case.

I kindly request a refund for my subscription because it was auto-renewed without my permission. The amount of ₱1,680.00 is urgently needed for my school tuition, and I hope you can kindly reconsider my case.

Dear Strava Support Team, I hope this message finds you well. My name is Jiggy Exconde, and I am reaching out regarding a recent automatic charge for a Strava Premium subscription linked to my account (email: jiggyexconde24@gmail.com). The payment was processed without my authorization, and while I understand that subscriptions may renew automatically, I kindly request your assistance in refunding this charge. The funds are urgently needed to cover my school tuition fees, which makes this situation very important to me. 1. As instructed, I am providing the required details to support my request.2. Purchase Method: The subscription was billed through Google Play (via GCash).3. Confirmation of Cancellation: I have successfully canceled my subscription to prevent any further charges. Additional Information:• Strava Account Name: Jiggy Exconde • Email associated with my Strava account:

August 24, 2025 at 10 in te evening, 1,500php was automatically deducted to my Gcash. I noticed it on the morning of Aug 25 and cancelled it immediately. When will I get a refund? 

I don’t know what Strava is attempting to achieve with their maps/routes feature, but currently its horrible and I find it very difficult to follow routes via the app.  Strava has INTENTIONALLY made an app that doesn’t talk to my watch- and wants us to run our apps and watches independently.  When I’m at run club at NIGHT and I’m DOWNTOWN trying to follow a route I did not personally create the last thing I want to do is keep taking my phone out. I also don’t want to memorize a random route.  I WANT my watch to mirror the route to me- I WANT my watch to give me map cues like my google maps do that gives me a small vibration and tells me a turn is coming up.  WHY does my Strava app and my apple watch not run at the same time? WHY would I want to track a run on my watch and my app separately? It is UNSAFE for Strava to allow people to create routes and then make those routes so challenging to follow.  Why is this unsafe? Because taking the wrong turn at night during run club could eas

BUG?I have an annual running distance goal of 1000km. I am a paid subscriber. If I look at my progress, Strava reports that I have done 729.3km on a little widget on the left hand side of the dashboard (via the browser on a laptop)If I total the running kilometers by looking at the Training Log (runs only) then adding each of them up in 2025 totals just 664.7km. A difference of 65km! One possible cause is when my watch sync’s with Strava it adds as a run and I have to later change to a walk - It would seem if this is the case the ‘goals’ should automatically re-calculate. Please fix this bug as now I don’t trust the ‘Goal’ anymore. Thanks,Martin

I did a ride a ride at 8.12 this morning and returned home at 12.30, the ride loaded to Garmin app okay but hasn’t uploaded to Strava.I know there’s been issues overnight and a fix was put in place however the issue seems to have remained.is anyone else still experiencing issues loading up to Strava?

I have tried several times to import my Ride workout with no success. i see it on my Health Fitness app, i never see it on Strava app. I have logged out, logged on and tried to Import, no success!I have removed my App from my iPhone and reinstalled, went through the steps to click on Import when i see it and still nothing.  I have tried to create a Support ticket here but looks like they dont allow that?

Anyone else still hate this new share activity?This font is too big hiding the map and the last one "paste link sticker here" is useless. The only good thing is the TRANSPARENT sticker. Please Strava go back to the last version or at least let it available for us  to choose  which one to use.