On may 18th, I was editing one of my shoes from the iOS Strava app. After a run, I went to « my shoes » section, saw the proper list as usual :

• mizuno wave Daichi 7
• salomon ultra glide 3
• mizuno wave ultima 16 « pour tapis »
• Mizuno wave rider 28 bleu vert

those last ones are my usual pair of shoes for the running. So I clicked on it to « modify » , check the « make default » box, and validated.

once back to the list, this pair disappeared ! I checked the « retired shoes » section, it’s not there. I have an old pair of « mizuno wave rider 28 », but it’s an old one. The new one had « bleu vert » at the end to make the distinction.

I went to check all the runs I’ supposed to have done with those shoes, and the shoes reference has left, there’s a sad «-« character instead.

of course, it’s annoying. I have tried to ask for help from the support, but I’ve been told that « they are limited to investigate these sorts of issues », which, I won’t lie, puzzled me for the rest of the week…

so ? Should I say goodbye to this data and create a new one again. Or is there any développer somewhere willing to investigate the database, if that’s possible; or I try and retrieve the data ?

thank you very much for any help,

best regards,

Loïc b.