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Pause button on Samsung Galaxy Watch 5 Pro

M
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Hello, after Samsung firmware update in December 2024, I’m not able to use the button for pause the activity on my Galaxy Watch 5 Pro anymore. Its necessary to click on screen for pause, which is uncomfortable (because of gloves, etc). Do you think, you can reair that?
Before the Samsung Galaxy Watch firmware update, it worked properly.

Best answer by Marya

Hi all, 

 

Thanks for writing in. After review from our team, they’ve recommended submit a support ticket so they can further investigate. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about our support process is available here. Thank you! 

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F
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Same issue with my GW4. It's sub zero up here, that button gets a lot of use when running with gloves on. I hope it gets fixed.

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2 people like this
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    Zing
  • J
    juche
Marya
Community Manager
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  • MaryaCommunity Manager
  • Community Manager
  • January 2, 2025

Hi all, 

 

Thanks for writing in. After review from our team, they’ve recommended submit a support ticket so they can further investigate. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about our support process is available here. Thank you! 

Marya | STRAVA | Community Hub team
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  • Zing
  • Hub Starter
  • January 7, 2025

Same issue on galaxy watch 5 pro. Similar reports on reddit - seems related to UI 6 update?

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Definitely after the UI 6 update.

It may be the excuse I need to get a garmin instead.

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  • juche
  • Hub Starter
  • January 8, 2025

+1 here on GW4 classic. Only encountered the bug after the UI 6 update.

T
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  • t3nsai
  • Hub Starter
  • January 14, 2025

Also commenting after the UI 6 update, pause no longer working on GW5

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  • Ian Stones
  • Hub Starter
  • January 15, 2025

Adding to the comments as mine is the same, can’t pause the workout using the button on my GW4 since the update.

C
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I'm having the same issue since the update. Really annoying

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  • Sjoerdje
  • Hub Starter
  • January 15, 2025

Here the same issue with my Samsung watch 5 pro. @Strava, please solve this by updating the app

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I submitted a ticket for this issue a couple of weeks ago: Strava ticket #3175111

I haven’t had a reply yet. Just a “We are continuing to work through our backlog” response. I don’t know if the Strava app devs can fix this. It seems an underlying operating system issue caused by the upgrade.

I’ve had a bit of a love-hate thing with my Samsung GW4 for the three years I’ve been using it. This was the excuse I needed to get a Garmin FR265. 

The Garmin running watch is a game changer if you’ve been using a Galaxy watch.

 

 

 

 

 

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  • t3nsai
  • Hub Starter
  • January 22, 2025

bump - issue not solved yet

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  • Bluebags
  • Hub Rookie
  • January 25, 2025

Adding my frustration to this not being solved. Have Galaxy watch 6 and used to love being able to pause runs with second button of watch, now it's ridiculous having to restart run with sweaty fingers and a button on screen that's so small. 

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  • alimo94
  • Hub Starter
  • February 22, 2025

anyone had any luck with this? mine still not working

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  • pravod
  • Hub Starter
  • March 5, 2025

Still not working, after almost 3 months.

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1 person likes this
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    Bluebags

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