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630 Topics
E
eagleHub Starter
asked in General Chat
No response from Strava support to my msgs or emails

I have a problem when logging into my account from my PC to the strava website. I see not info under Activities or routes or anything else. It works fine using my mobile app. I have tried to contact strava support. I have msged them and emailed and have raised tickets. They say they will get back to me right away but Ive had no response whatsoever. There appears to be no other way to make contact like a phone number. If this persists I will have to cancel my membership which is a shame. Looking online this seems to be a recurring issue. Its disappointing. Does anyone know of a phone number i can use or a better way?

21
E
1 year ago
VikK
Superuser
VikKSuperuser
asked in General Chat
Strava price increases - but no idea to what

Not sure if anyone has seen this very confusing messaging:https://www.dcrainmaker.com/2023/01/strava-raises-prices-doubling.html 

211
VikK
Superuser
1 year ago
C
charlycheddertoHub Rookie
asked in General Chat
List of new features in Strava

Is there a place where you can see new features being released in Strava?  With the new price increase, I would like to know what new features are being added to know if it continues to be worth the cost.   I do not see a place for release notes or anything like that.    

01
C
1 year ago
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TiberiuHub Starter
asked in General Chat
strava nu funcționează la munte

TRANSLATION:  Strava does not work in the mountains  

01
T
1 year ago
S
SeanChristopherHub Starter
asked in General Chat
follower's

 

11
S
1 year ago
R
RamananRRHub Starter
asked in General Chat
Hi this is Ramanan. App is not functioning.

Migrated Content

01
R
1 year ago
Kimberly22
Strava
Kimberly22Strava
posted in General Chat
Wisdom Wednesday - September 27th, 2023

Welcome back to Wisdom Wednesday! Every other Wednesday we'll drop a question in the Community Hub. You then have 9 days (that's until the following Friday) to showcase your Strava knowledge and answer the question. Question: I completed a hard activity and I don’t see it showing up on my Fitness & Freshness graph, what can I do to fix this? Remember to submit your answer in the comments by October 6th. The winner will be randomly selected from the correct answers to win a free one-month Strava subscription! 🙌  The lucky winner will be announced on October 9th. Already a Strava Subscriber? You'll get a free month added to the end of your Subscription period. Click here to subscribe to this series and ensure you don't miss any future posts:  Wisdom Wednesdays

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Kimberly22
Strava
1 year ago
Jane
Community Manager
JaneCommunity Manager
posted in General Chat
Meet Strava Employees training for the New York City Marathon; Nov 5, 2023

Is anyone else excited about the NYC Marathon coming up on Nov 5?  I know I am. More than 50,000 runners will descend on the starting line in Staten Island and pass through all 5 boroughs before finishing the race in Manhattan's Central Park. I caught up with 7 of my Strava colleagues who are running in tis year's race.  Kurt, Sarah, Grace, Brandon, Katie, Tom and Rosana all agreed to answer a few questions I had.  Here's what they had to say:   Lots of excitement about Manhattan but  also shout outs to Staten Island and Brooklyn.  I'm sure the "What's a borough" people will figure that out on race day. That cucumber mint must be terrible. My personal choice would definitely be banana. 57% chose "I can do hard things".  I think that's a testament to the fact that marathon training is hard.  Glad to see I'm not the only one concerned about zombies. Almost half chose Suggested Routes and Goal Setting was also popular.  These are bot

01
Jane
Community Manager
1 year ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
Happy October! Come on in & say hi!

Hello October!Welcome to Strava's Community Hub! It’s now spring in parts of the Southern hemisphere and autumn in parts of the Northern hemisphere. Here in the United States October may be considered a sports fan’s favorite month. October marks the time of the year in which 4 major professional sports leagues have scheduled games throughout the month…. -The National Basketball Association (NBA) will begin its preseason on Oct. 5 (regular season will start on Oct. 24)-The National Hockey League (NHL) will begin its regular schedule on Oct. 10-The National Football League (NFL) is in its second month of the season in October-And Major League Baseball has entered its postseason with Wild Card Series (starting Oct. 3) & the World Series (beginning on Oct. 27) On occasion, all 4 leagues will play on the same day. Did you know there’s a term for this? It’s called a sports equinox! To date this has happened just 29 times since 1971 (most recently on November 3, 2022).  Whether

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Scout
Community Manager
1 year ago
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douglasmalnatiHub Starter
posted in General Chat
My friend got proposed to by her boyfriend!

My friend took a hike and got proposed to by her boyfriend!  Announced on Strava!     Congratulations!  

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D
1 year ago
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RunwithmumHub Starter
asked in General Chat
Human error

Hi I clicked on the plain just run button instead of the half marathon training plan. Can I transfer the info over to the training plan please?

01
R
1 year ago
J
JohnoHub Starter
asked in General Chat
Challenge not recognising my run

Hi folks, I ran a 5K this morning but the 'September 5K x Brooks' challenge isn't updated to show I have ran. Does it take a while to update or is there something I am missing? 

22
J
1 year ago
J
jdoncevicHub Starter
asked in General Chat
Request to take a survey from strava

 Hi everyone, today I got an email request to participate in a survey from Naomi I lead the Product Research team at Strava containing an attachment and a url to click on. Did anyone else get this and can confirm if it's legit. I would participate assuming it's not a phish attempt. Thanks for the insight

521
J
1 year ago
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richardgrayHub Starter
posted in General Chat
Amsterdam 2023 Half Marathon tickets

Hi, I have had to downgrade from Full to Half Marathon, anyone have a Half ticket for sale (or exchange) please? Thanks Rich

01
R
1 year ago
Kimberly22
Strava
Kimberly22Strava
asked in General Chat
Wisdom Wednesday - September 13, 2023

Question: I recorded an activity on my device and the numbers are different after posting to Strava - Why? We’ve all been there where we have finished up an amazing ride or run recorded on our device and when it is posted to Strava, the numbers are different. What is up? Remember to submit your answer in the comments by September 22nd. The winner will be randomly selected from the correct answers to win a free one-month Strava subscription! 🙌  The lucky winner will be announced on September 27th along with our next Wisdom Wednesday question! Already a Strava Subscriber? You'll get a free month added to the end of your Subscription period. Click here to subscribe to this series and ensure you don't miss any future posts:  Wisdom Wednesdays

410
Kimberly22
Strava
1 year ago
A
AndyBHub Rookie
asked in General Chat
Download Strava routes/segments for turbo training

Hi,is it possible to download a Strava bone ride and re-ride it on my turbo. (WattBike Atom). thinking it could be good to train / familiarise for sportives… I’d love to download the rosedale chimney segment (Yorkshire climb in the UK) and ride/train at home for example. thanksandy 

54
A
1 year ago
S
Segovia123Hub Starter
asked in General Chat
Route Deletion

I have one route on my account, I can't delete it, why ?ThanksJ  

01
S
1 year ago
M
ManicbikemanHub Starter
asked in General Chat
openstreet Map

I notice that Strava makes use of Openstreet Maps. Does anyone know if they donate to them?

10
M
1 year ago
A
Anonymous
asked in General Chat
bugs ou triches sur les Challenges / bugs or cheats on Challenges

Bonjour à tous je constate depuis plusieurs mois, sur les challenges marche, des activités frauduleuses qui faussent le classement général, voire même celui du pays.  En effet, il est simple de signaler une activité frauduleuse en le signalant, mais comment faire avec des comptes bloquer où l'on doit avoir l'aval de la personne pour voir ses trajets ? Ces personnes ne devraient pas pouvoir être intégrer aux challenges, la vérification est impossible et le classement complétement fausser. Ce classement est une source de motivation pour bon nombre d'athlètes, il serait souhaitable d'étudier cet aspect des choses pour une éthique sportive plus adaptée.   TRANSLATION: Hello everyone, For several months, I have noticed fraudulent activities on the walking challenges which distort the general ranking, and even that of the country. Indeed, it is simple to report fraudulent activity by reporting it, but how can we do this with blocked accounts where we must have the person'

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A
1 year ago
C
Charly23Hub Starter
asked in General Chat
Session imported

Hi, I’ve imported a 30 k running session. But can you explain why 30k effort segment doesn’t appear in my feed???Thanks for your help 

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C
1 year ago
Rich-Running
Rich-RunningHub Starter
asked in The Club Hub
Club Verification Process

I along with some other members of Strava’s Club Organizer Network (link) have submitted forms to have our clubs verified but have yet to hear anything from the Strava team - is there a standard ETA for this process as it was many weeks since an application was made. My Club ID is CPFR (https://www.strava.com/clubs/CPFR) and i would appreciate if someone could help to review the application and verify my club.

131
Rich-Running
1 year ago
C
chrisgoHub Starter
asked in General Chat
Connecting Strava rides

I've just done a ride in Europe over 14 days that took me to 9 countries. I'd like to connect all fourteen rides so I can see the complete route that I took. Does Strava have the capability to link rides in this way?Thanks for any help you can give me,Chris

21
C
1 year ago
A
AndrewIlkoHub Starter
asked in General Chat
GET /activities/{id}/zone - only for Premium accounts?

I need detailed information about activity - heart rate and pace. Is this only available for Premium users?

01
A
1 year ago
Jane
Community Manager
JaneCommunity Manager
posted in General Chat
Shout out to our Top Community Contributors for August!

It was a busy August here in the Strava Community Hub.  Thanks to everyone who submitted a new idea, asked a question, answered a question, commented, or contributed in any way.  We see you and we appreciate you! This month, we have a couple of new names in our top Contributors list: @MakeStravaGreat and @RMSouthAfrica Thanks to you both for taking the time to get involved and add your comments and suggestions. Special thanks also to: @Jan_Mantau @zecanard @anchskier we appreciate your continued support and participation to help keep the Community alive and humming. We're always happy to see members helping other members.  Check out this post and remember, don't be shy!  If someone has a question or problem that you can help with, feel free to jump in and share you expertise.  

01
Jane
Community Manager
1 year ago
B
BillHub Starter
asked in General Chat
Connecting activities

HiCould Strava make it easy to connect activities. E.g I went for a ride on Saturday but while I was having a cuppa at my favourite cafe my Garmin watch stopped saving that part of my ride. I continued on realised my watch had stopped so re started it. At the end I saved this part of my ride. So my 40mile ride was uploaded as two rides. I tried to figure out how I could connect these two rides to make 1 ride, but sadly I couldn't. This has happened a number of times. It would be really helpful if I could join easily join them together ☺️

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B
1 year ago

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