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I tried a payment method for a year subscription. It looked like the payment didnt go through, as I the subscription features stayed locked on my app. After successfully paying with a different method and gaining access to the subscription features, I’ve noticed the payment using the first option DID go through. I’ve been charged twice for a yearly subscription now. How can I get reimbursed?

Hi ​@AGr,

Please note that all account and subscription inquiries must be handled by Strava Support team. The Community Hub is here for general questions and information, while our Support team manages anything that requires account access. If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Please click here for more information about the Support Process.

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