Hi ​@Jayanne Medeiros 

welcome to the community hub!!

I hope my translation tool gave me all information. What I understand ist that you are facing troubles with your subscription. Your payment ist not recognized.

Is that what you are asking for?

If yes I would kindly ask you to contact the STRAVA support. Here you can find the information how to reach out the the support the best way: How Do I Contact Strava Support?

You can also write an e-mail to: support@strava.zendesk.com

Hello ​@Jayanne Medeiros,

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process