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getting refund from Strava

  • May 23, 2025
  • 1 reply
  • 22 views
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I'm in hell. I signed up to Strava thinking it was monthly payments but they have taken a year. I'm within the 14 day period and trying to get a refund.

 

Impossible to speak to a human. The support ticket thing is a joke. I've never encountered such woeful customer service in my 53 years on this planet. Any tips on getting a result? I can't afford to blow £54 on a service I instantly hate.

Best answer by Lola

Hello ​@Nolan - please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

I was able to confirm that our Support team has been working on your request so looks like you are all set. 

Please click here for more information about the Support Process

 

    This topic has been closed for replies.

    1 reply

    Lola
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    • Lola
    • Strava Alumni
    • Answer
    • May 26, 2025

    Hello ​@Nolan - please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    I was able to confirm that our Support team has been working on your request so looks like you are all set. 

    Please click here for more information about the Support Process

     

    Lola (She/her) | STRAVA | Community Hub Team
    Jan_Mantau
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