It's been a week since I've opened up my original ticket and I've yet to see any reply. I have opened up a new ticket but there still isn't any reply. I have been getting really worried since I need the money back for my tuition. Has anyone been in a situation like this with Strava's support team? I'm getting really worried and panicked now..
Answered
How long des Straa Support typically reply when doing refunds?
Best answer by Jana_S
Hi
submitting the ticket was the correct step, as only Strava Support can handle these requests. However, the Support team is dealing with a large backlog, and from what other users have mentioned here recently, it may take several weeks to get the request processed. But they'll get back to you eventually - fingers crossed that you don't have to wait much longer.
This topic has been closed for replies.
+29Hi
submitting the ticket was the correct step, as only Strava Support can handle these requests. However, the Support team is dealing with a large backlog, and from what other users have mentioned here recently, it may take several weeks to get the request processed. But they'll get back to you eventually - fingers crossed that you don't have to wait much longer.
+26
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