Hi ​@christinedreamer,

here at the community hub we don't have access to the Support queue (we're Strava users like yourself), however, from what I hear, the Strava Support has been dealing with a large backlog of requests and the waiting time may be even several weeks. 

Having said that, you've already submitted your request, they will process it, though it may need some patience. 

And yet a note regarding the payment… you actually have authorised it, either when subscribing or when starting the trial. The subscription simply keeps getting processed on a due date until you cancel it, that's how subscription works (not just with Strava - with all apps that I’ve been using). So it's good to keep this in mind when signing up for any trials/subscriptions.

Recent Update

Google Play has denied my refund request. Now, my last resort is Strava Support.

I already submitted all the required documents, and I truly hope Strava will assist me and refund the payment, as the transaction was not intended.

I’d appreciate any help or updates. Thank you.

Hello ​@christinedreamer - Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies  - please be patient and a Support Analyst will be in touch with you as soon as possible.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.
 

Please click here for more information about the Support Process

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