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I was charged twice yesterday for my annual subscription

  • February 27, 2025
  • 1 reply
  • 29 views

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I was charged twice yesterday for my annual subscription.  Opened a ticket and no response.  A little help here please?

Best answer by Jane

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

 

Please click here for more information about the Support Process

 

This topic has been closed for replies.

1 reply

Jane
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  • Strava Alumni
  • Answer
  • February 27, 2025

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

 

Please click here for more information about the Support Process