logged out of account

You could logout and then login with the usual account.

Strava logged me out too. I lost all followers. Couldn’t log in using Forgot Password. It defaulted me to send a code by email no code received. What did they do?

​@JTrunner24 and ​@Langet1 - as per Strava Status Page, there was an issue where iOS users updating to v.425 are being logged out of the app. At the moment, a fix has been implemented and our team is monitoring the results. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

Hi all, a fix was rolled out yesterday; please update your apps to the latest version. If you’re still experiencing this issue after updating, please write to us (email support@strava.zendesk.com) so our team can take a closer look. 

👉 In your message, please include:

• A link to the affected profile (example: https://www.strava.com/athletes/1234567). Here’s a help article if you’re not sure how to find it.
• Date of birth
• Weight
• What bikes or shoes are listed on your account
• The device you normally record with (include phone model + iOS version if applicable)
• Whether you’ve hidden start/end points of your activities (and if so, at what address)
• Any connected third-party services (like Facebook, Garmin Connect, etc.)

If you already have a ticket open, please ensure this information is included in your ticket. This info helps the team confirm account ownership and speed things up when reviewing your respective case. Thank you!