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No response to my support ticket

  • April 7, 2025
  • 1 reply
  • 31 views

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I created a support ticket, stating that I paid for a subscription but my account is still a regular account. I haven’t had a response to my ticket. How long should I expect to wait?

Best answer by Marya

Hi ​@meldonclark

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access. 

 

Please click here for more information about the Support Process


 

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1 reply

Marya
Community Manager
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  • Community Manager
  • Answer
  • April 7, 2025

Hi ​@meldonclark

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access. 

 

Please click here for more information about the Support Process