No response to my ticket

Question

Hi, I made a support ticket for a refund ricket number #3359300, 8 days ago and nobody has responded. Please let me know when you can get back to me. I would like this resolved before 14 days has passed so I can action a refund. I normally wouldn't use the community board but it has been a while. Looking forward to yiur response.

Thank you.

Vincenzo · Accepted Answer

Ciao ​@Xingr25. There are several requests as the your here but in the community hub subscription enquiries can't be handled. Please be patient the support team will come back to you asap.

Lola · Answer

​@Xingr25-Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies - please be patient and a Support Analyst will be in touch with you as soon as possible.Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.Please click here for more information about the Support Process

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