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Hello all. Just wondering if anyone has had any luck in getting hold of Strava support before? 

I've been trying for sometime on and off to speak to someone other than the virtual assistant which has been no help at all. I closed an old email account which is linked to my Strava. I've asked Strava to update my new email but it never happens or they said they sent an email to my closed email to change it ! All I want is my Strava to be updated with my new email. If I create a new account I'll loose all my data. Bit technical but if anyone has any ideas DM me ! I can't remember my password which also doesn't help. Feel so frustrated 

Ciao ​@Garyb1980. Could you please make sure you followed the steps below to open the support ticket? 

https://communityhub.strava.com/how-to-s-89/how-to-get-help-with-your-strava-account-and-subscription-inquiries-7866?tid=7866&fid=89

Hello! Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

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