Please note that all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

The processing time varies, it can take upt to a month in some cases.