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I was being charge amounting of 4975.59 last May 31 2025. I canceled the subscription in the same day that I was being charge it was not intended to use this app since I barely used it at all I try to submit ticket but no response to it.

 

I canceled May 31 but since it's weekend I decided to wait till Monday but still no response and I submit another ticket and it's says it's solve even it didn't check. At all

 

Pls solve this issue ASAP I canceled the subscription before 14 days pass and request a refund 

 

Hello ​@Jcee22 - thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies  - please be patient and a Support Analyst will be in touch with you as soon as possible.

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.
Please click here for more information about the Support Process.

 

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