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I would like to request a refund for my payment on Strava. I only availed of the free trial, but today, June 30, 2025, my GCash was charged for the subscription. I badly need that money today to pay my bills. It was not intended for this subscription. I hope you can help me with this. Please, I really need the refund today so I can pay my bills.

Hi ​@neeeth,

this is just a discussion forum of users like yourself, we can't help you with the refund. You need to contact Strava Support, here's how: 

 

Just note, it will likely take a while, I don't think the refund will get processed within a day. Better count with several weeks. 

​@neeeth Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

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