Hi, the community hub can't help you with the refund. This is a place where Strava athletes help each other, but we do NOT have access to people's accounts. 

If you haven't done so yet, you need to contact Support as described here: 

If you've already submitted the Support ticket, you need to wait. Unfortunately the team has been dealing with a backlog of tickets so it may take longer, but there's nothing else you can do. 

Also, here at the community hub we can only give you these directions - how to contact Support. That's why your previous posts (under another username… there's no other post under this one) were marked as “solved” - as the answer was provided. 

I totally understand that this must be frustrating, but that's how things are. Fingers crossed that you hear back from Support soon. 

​@useruseruser - Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process