I keep getting marked as solved but my case isnt even solved yet. I need the refund, it’s for my allowance but not it’s gone.
Answered
refund
Best answer by Jana_S
Hi, the community hub can't help you with the refund. This is a place where Strava athletes help each other, but we do NOT have access to people's accounts.
If you haven't done so yet, you need to contact Support as described here:
If you've already submitted the Support ticket, you need to wait. Unfortunately the team has been dealing with a backlog of tickets so it may take longer, but there's nothing else you can do.
Also, here at the community hub we can only give you these directions - how to contact Support. That's why your previous posts (under another username… there's no other post under this one) were marked as “solved” - as the answer was provided.
I totally understand that this must be frustrating, but that's how things are. Fingers crossed that you hear back from Support soon.
This topic has been closed for replies.
+29Hi, the community hub can't help you with the refund. This is a place where Strava athletes help each other, but we do NOT have access to people's accounts.
If you haven't done so yet, you need to contact Support as described here:
If you've already submitted the Support ticket, you need to wait. Unfortunately the team has been dealing with a backlog of tickets so it may take longer, but there's nothing else you can do.
Also, here at the community hub we can only give you these directions - how to contact Support. That's why your previous posts (under another username… there's no other post under this one) were marked as “solved” - as the answer was provided.
I totally understand that this must be frustrating, but that's how things are. Fingers crossed that you hear back from Support soon.
+26
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
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