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Hello, 

I emailed on the first of January to request a refund for my 2025 subscription. I forgot it would auto renew on the first. 
 

I followed the instructions recieved and provided all information required. I recieved an auto generated email back saying staff are on holiday and responses are taking longer over the festive period. 
 

My ticket number is #3182322 - I recieved no response until today when I recieved another automated email saying “We haven't heard back from you since our initial reply, so we hope our suggestions were able to help you with your ticket #3182322. If we haven't been able to resolve your issue, question or feedback, please reply in the next 24 hours to re-open this ticket.” 

I have responded but I am worried I will again receive no response and once past 14 days I will not be able to receive a refund. Please help! 

Thanks for your post and apologies for any confusion. 

It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.

To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

Please click here for more information about the Support Process

 

 

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