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Refund Status is Solved but no Refund yet.

  • April 18, 2025
  • 2 replies
  • 38 views
J
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I submitted multiple Strava Refund Request and it is solved but I haven’t get my money back. 
Can someone help me? I really need it for my hospital bills.

Best answer by Lola

​@jepoyyy147210 - welcome to the Community Hub! Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

I checked and I can confirm you have an open ticket #3308395 so thank you for your patience while our Support team is looking into this.

Please click here for more information about the Support Process

 

This topic has been closed for replies.

2 replies

Vincenzo
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  • Vincenzo
  • Hub Superuser Alumni
  • April 18, 2025

Ciao. Have you correctly opened a ticket? Have you sent an email to the below address support@strava.zendesk.com?

Lola
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  • Lola
  • Strava Alumni
  • Answer
  • April 18, 2025

​@jepoyyy147210 - welcome to the Community Hub! Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

I checked and I can confirm you have an open ticket #3308395 so thank you for your patience while our Support team is looking into this.

Please click here for more information about the Support Process

 

Lola (She/her) | STRAVA | Community Hub Team
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