Hi ​@notrunning,

If you haven't done so yet, please submit a Support ticket, as here at community hub we don't have access to people's accounts and anything subscription-related: 

How long it takes - there's no official “ETA” but from what I hear, the Support team is dealing with a significant backlog of tickets, and some users have mentioned it had taken several weeks for them to get a response. Anyway, fingers crossed that your issue gets sorted out reasonably quickly. 

Plss refund my free trial subscription it's for my sons tuition 

Hi strava can you plss refund my subscription and i didn't know that it will auto dedact

You need to submit a Support ticket with Strava as mentioned above. 

How to submit support ticket?

​@Kiell This is explained in https://support.strava.com/hc/en-us/articles/216917777-How-Do-I-Contact-Strava-Support

​@Kiell and ​@notrunning - Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process