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Answered

refunf

  • July 22, 2025
  • 5 replies
  • 47 views

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Can i get a refund of my money i didn't do a subscription but it auto deduct  in my gcash acc i need my money to do my check up please give me a refund 

Best answer by Jan_Mantau

Please note that all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

5 replies

Jan_Mantau
Superuser
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  • Superuser
  • Answer
  • July 22, 2025

Please note that all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process


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  • Author
  • Hub Rookie
  • July 22, 2025

They didn't answer me and they just send me an article i need my money back not a an article 


Forum|alt.badge.img+1
  • Author
  • Hub Rookie
  • July 23, 2025

They didn't answer me they just give me article i don't need a article i need my money back 


Jan_Mantau
Superuser
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  • Superuser
  • July 23, 2025

In the automated support answer with the articles there is usually a question at the end with the wording “Does this article answer your question?”. Did you got that and have you answered with “No” ?


Marya
Community Manager
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  • Community Manager
  • July 25, 2025

Hi ​@Yurí1, thanks for reaching out. A member of our Support team will be getting back to you on your refund request as soon as possible. If you want to double-check that your ticket went through, you can utilize this link to see your open tickets.