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They didn't answer me and they just send me an article i need my money back not a an article 

They didn't answer me they just give me article i don't need a article i need my money back 

In the automated support answer with the articles there is usually a question at the end with the wording “Does this article answer your question?”. Did you got that and have you answered with “No” ?

Hi ​@Yurí1, thanks for reaching out. A member of our Support team will be getting back to you on your refund request as soon as possible. If you want to double-check that your ticket went through, you can utilize this link to see your open tickets.