Why does no one reply to customer service tickets? Me and my partner have both submitted help ticket requests and we are getting no replies, just them 'solving and closing' the tickets. Please can someone help me - is there a number or a chat where I can speak to support directly?
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. If you need help accessing your account, please submit a support ticket and our team will respond as quickly as possible.
I understand this may not be the place for support and you’ve said “submit a support ticket”, BUT if I have been unsuccessful in getting support, much less a simple response - as in a refund on a charge that I have requested - what is one to do?
Do you work for the same company? can you not take this to the right people and mention there appears to be an issue with our implementation of a chat bot and reduced number of people to actually engage customers for support? is your “obligation” as admin to simply steer the problems away? and leave them in the black hole they appear to have been placed?
this is really, really bad service and business practice… just terrible
Hi,
I have been charged twice for a free month trial of premium. A total of £109.98.
I contacted support on December 27th. I have had 1 automated reply and nothing since.
On top of that, my premium hasn’t even been activated and I’m still being offered a free trial.
What exactly is going on with Strava support and how do I get this sorted?
Thanks
Hello,
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.
If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Response times to Support tickets can vary and we ask for your patience. The Strava Support Team works hard to respond as quickly as possible, but sometimes wait times may be longer than others.
Please click here for more information about the Support Process
The Community Hub Team is not able to provide any updates about Strava Support tickets.
I recently subscribed to Strava's one-month free trial to explore their premium features. However, I was unexpectedly charged €49.99 despite it being a "free trial."
I immediately reached out to their support team at support@strava.zendesk.com and account@strava.com, requesting to cancel both the free and paid subscriptions and issue a full refund. Despite sending multiple follow-up emails over the past two weeks, I have yet to receive any response.
This lack of communication and support is extremely frustrating. I trusted Strava as a platform for fitness enthusiasts, but this experience has left me disappointed.
If anyone has encountered a similar issue or knows a way to get their attention, please share your advice. Strava, this is not how you treat users. Please address this matter promptly!
Hello!
Thanks to all who have posted here. Please note that the Community Hub Team is not able to provide any updates about Strava Support tickets.
All account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.
The Strava Support Team is currently working through a backlog of requests. If you have submitted a ticket, please be patient and a Support Analyst will be in touch with you as soon as possible. Apologies for the wait, and sincere thanks for your patience.
Please click here for more information about the Support Process
