Good day, I have a concern about accidentally subscription on strava app, because when i download it i click the free trial because i want to use and know the features of your app, so i click the free trial. But then, today (June 24, 2025) I got a text message about my e-wallet (Gcash) that says i made a transaction but I really didn't, so I search about my problem and I'm not the only one who experienced it. Today, I cancelled the subscription and I tried to submit a ticket for a refund request. I searched online about the procedure and search in social medias about it. So now I decided to reach out to you to try considering my refund request because that money is my allowance for a whole month needed for school works and projects and I really need it back. I hope you grant this request of mine and thank you.
This is the proof that deducted my Gcash account
Hi
you mention that you tried to submit a ticket - I didn't understand whether you actually submitted the ticket successfully. Just in case, here's how:
Here at the community hub we can't help with the refund, we're Strava users like yourself, without access to people’s accounts. After you submit the ticket, the Strava Support team can sort this out for you.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
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