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Answered

Request Refund

  • May 30, 2025
  • 2 replies
  • 50 views
N
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Hey guys!! It's been 5 days already and they didn't even respond to any of my ticket submitted. Can you help me guys in this problem? They didn't  give any confirmation or notice on deducting that money through my E-billing App. Badly needed that money. Hope it will get refunded. ​@StravaSupport 

Best answer by Vincenzo

Ciao ​@notrunning. I'm sorry for this but please consider that subscription enquiries are not handled on this hub. As far as I know the support team is working on a lot of tickets so you just need to be patient. They'll surely come back to you.

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2 replies

Vincenzo
Superuser
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  • Vincenzo
  • Superuser
  • Answer
  • May 30, 2025

Ciao ​@notrunning. I'm sorry for this but please consider that subscription enquiries are not handled on this hub. As far as I know the support team is working on a lot of tickets so you just need to be patient. They'll surely come back to you.

Lola
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  • Lola
  • Strava Alumni
  • July 3, 2025

​@notrunning - Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies  - please be patient and a Support Analyst will be in touch with you as soon as possible. 

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

Lola (She/her) | STRAVA | Community Hub Team
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