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Answered

Request Refund

  • May 13, 2025
  • 4 replies
  • 84 views
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How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school

Best answer by Vincenzo

Ciao ​@gelayy. Answer in your previous thread.

This topic has been closed for replies.

4 replies

Vincenzo
Superuser
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  • Vincenzo
  • Superuser
  • 264 replies
  • Answer
  • May 13, 2025

Ciao ​@gelayy. Answer in your previous thread.

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  • gelayy
  • Author
  • Hub Rookie
  • 2 replies
  • May 13, 2025

can i know when will you guys respond? i need it immediately 

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  • notrunning
  • Hub Rookie
  • 1 reply
  • May 30, 2025

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school

Hii ​@gelayy!!! Whats the update of your refund request? I'm also experiencing this problem rn. They didn't respond after that email they send ("action required") one. Can you tell me what did you do, if they approved your refund? Please. Thank you.

Lola
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  • Lola
  • Strava Alumni
  • 570 replies
  • July 3, 2025

​@gelayy - Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies  - please be patient and a Support Analyst will be in touch with you as soon as possible. 

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

Lola (She/her) | STRAVA | Community Hub Team
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