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Hi,

I have currently active subscription in Strava, but I have seen that there is new option for combined Strava + Runna subscription available - here is the link https://www.strava.com/strava-runna.

I can’t use this new available option because I am being redirected to the my account page where I can only “resubscribe” option available. I have created 3 tickets for this an no one even respond for this!

Hello ​@mateusz277 - thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies  - please be patient and a Support Analyst will be in touch with you as soon as possible. 

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

In the meantime, this article: https://support.strava.com/hc/en-us/articles/37557614607629-Strava-and-Runna covers how to switch to a Strava + Runna subscription if you are an existing Strava subscriber. Hope this helps!

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