he abierto ticket para una problemática, simplemente me envían un mensaje predeterminado con artículos que no me ayudan a resolver mi problema y marcan el ticket como resuelto, muy decepcionado
Translation:
I have opened a ticket for a problem, they simply send me a predetermined message with articles that do not help me solve my problem and mark the ticket as resolved, very disappointed
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
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