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STRAVA Support Unresponsive

  • July 30, 2024
  • 1 reply
  • 313 views

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Hi,

I deleted an activity in error. I submitted a request to have the activity restored. I received a confirmation PopUp that the email was sent. However, I was not assigned a ticket number and I cannot see a pending request. I resubmitted several times with the same result. Is anyone aware of a contact number for STRAVA?

Best answer by Scout

Hey @TolaniW
Thanks for your post and sorry for the confusion. At this time, we do not offer phone support.

I took a look and your support ticket, #2980677 and it was responded to this morning. If you are needing further assistance, please respond to that email or submit a new support ticket. and note that you are following up to ticket #2980677. Our support team will get back to you as quickly as possible. 

1 reply

Scout
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  • Strava Alumni
  • Answer
  • July 30, 2024

Hey @TolaniW
Thanks for your post and sorry for the confusion. At this time, we do not offer phone support.

I took a look and your support ticket, #2980677 and it was responded to this morning. If you are needing further assistance, please respond to that email or submit a new support ticket. and note that you are following up to ticket #2980677. Our support team will get back to you as quickly as possible.