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Subscription Issue

  • March 12, 2025
  • 1 reply
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Hi Everyone,

Wondering if anyone has a fix for my subscription issue. I was recently travelling in Mexico, since returning to Canada my subscription isn’t valid. When I attempt to renew, it shows the Mexican currency so I’m thinking there’s a bug on their end.

I troubleshooted (logged out, deleted and reinstalled application, restored purchase), created a ticket weeks ago with no response, and since written the strava support email.

I’m travelling again, looking for routes, but get blocked by the subscription wall every time. 

Can anyone offer a solution here? I’ve debated starting a new account but seems unnecessary. I understand they’re getting caught up on tickets, but this seems too long.

Thanks in advance!

Best answer by Jane

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

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Jane
Community Manager
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  • JaneCommunity Manager
  • Community Manager
  • March 14, 2025

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently working through a backlog of requests. Sincere apologies for the delay - please be patient and a Support Analyst will be in touch with you as soon as possible. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

Jane (she/her) | STRAVA | Community Hub Team

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