Hi ​@AaronDjangmah,

here at the community hub we can't help you with the refund, this is a discussion forum of Strava users like yourself. You need to contact Strava Support, here's how: 

Where can i post this then? i need help please its urgent

Did you read the article I linked? It explains how to contact Support for this purpose.

I have and i’ve not heard anything convincing from them, please help i need the money urgently

Again: this is a discussion forum. We here are users just like you. We don't have access to your account and can't do anything about your refund. 

Open the article I linked, click the link in it, and submit a ticket. That's it. Not sure what more “convincing” information you expect. 
 

​@AaronDjangmah - Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies  - please be patient and a Support Analyst will be in touch with you as soon as possible. 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process