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I raised a support ticket on the 9 Jan (Request #3185238) but I’ve not received a response.

Apple took two payments for my renewal. I contacted them directly and they refunded one of the payments. Since then my strava account hasn’t been subscribed and “restore purchases” hasn’t resolved the issue. 

I’m use to using the subscribed features. It’s frustrating that the payment was taken on the 3 Jan but I’ve not had access to the subscribed features. How can I get help with this? 

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

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