Hey all. Would anyone know the Support ticket waiting times? I put in a ticket on the 1st January 2025 and it's still open. Even though it's under high priority. I thought they would of cleared the backlog already.
Answered
Ticket Waiting Times
Best answer by Jane
Hi
Thanks for your post.
Ticket response times can vary and we ask for your patience. The Strava Support Team works hard to respond as quickly as possible, but sometimes wait times may be longer than others.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
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+29Hi
Thanks for your post.
Ticket response times can vary and we ask for your patience. The Strava Support Team works hard to respond as quickly as possible, but sometimes wait times may be longer than others.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
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