TRANSFER account - email invalid

Question

Hi all im in need of some help! I logged out of my account which was associated with an old email that isnt active anymore, meaning i cant change passwords as every time i click "forgot password" the email is sent to this inactive email! Is there any way to regain my account or potentially change the email without actually being logged in? Any help would be great! I dont want to lose all my runs!

Same to log in to the communcity, I had to connect with the same inactive email..

Marya · Answer

Hi thibaut.monet96,Thanks for your post.All account and subscription inquiries will need to be handled by our Support team, as they handle questions that require account access. The Community Hub isfor general questions and information.Due to the nature of your issue (and as noted in our Merging Accounts article), if you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about the Support Process is available here.Thanks,Marya

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded