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Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Taiwan, however 1 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be able to join in the family plan. Please help out.

ID

troy00711@gmail.com

henry.ee97g@gmail.com

Hi ​@Yu Wen,

it seems that the country code needs to be corrected on your (or the other person's) account by Strava Support - all account and subscription inquiries must be handled by Strava Support team. The Community Hub is here for general questions and information, while our Support team manages anything that requires account access. If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.comPlease click here for more information about the Support Process.