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Answered

Why is Paypal requiring my credit card data when I want to purchase Strava? (using Paypal as pay method)

  • February 12, 2025
  • 1 reply
  • 29 views

GusMoralesS
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I am in Venezuela and want to pay Strava’s annual subscription using Paypal.

My Paypal account has a balance > 30$ and is not linked with any credit card. Why does the Paypal interface with Strava is requiring me that data? and how can I workaround that requirement and simply spend my Paypal balance.

Best answer by Kimberly22

Hi ​@GusMoralesS 

Thank you for your interest in a Strava subscription! 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

1 reply

Kimberly22
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  • Strava Alumni
  • Answer
  • April 11, 2025

Hi ​@GusMoralesS 

Thank you for your interest in a Strava subscription! 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process