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Hello,

my friend offered me to join his family strava plan. Unfortunately strava tells me, that I have to live in the same country to join him. In fact we live in the same country, so what can I do to be able to enter the plan? Is there someone from support to check it out?

My country is set to the Malaysia in my settings, but when I try to join the plan, the price shows in dollars ($) instead of Malaysia Ringgit (RM).

i already raised a ticket, but havent got any agent assigned yet.
 

Thank you,

Adrian

Hi Adrian,

only Support can help you with this - they need to correct the country code in your profile, users don't have access to that. So it's a good thing that you have already created the ticket.
Unfortunately the Support team has been dealing with a backlog of tickets, so the response times may get longer, but they'll get back to you eventually. 

​@Adrian2007 - Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub, however we have checked with the Support Team and can confirm that they are currently experiencing a much higher than anticipated number of support requests and responses may be delayed. Sincere apologies  - please be patient and a Support Analyst will be in touch with you as soon as possible. 

 

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Please click here for more information about the Support Process

 

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