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Answered

Changing email address created new account

  • June 3, 2025
  • 4 replies
  • 60 views
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Hi,

 

I tried to change my email address, but after clicking the link I got on my new email inbox, I accidentaly created a new Strava account. For some reason I can’t even delete that account, because when I open the account settings the onboarding modal pops up, even though I have already filled it out. Is there anything I can do to transfer my account to the new email address?

Best answer by Lola

​@Buruczky Viktor - Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

    This topic has been closed for replies.

    4 replies

    Vincenzo
    Superuser
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    • Vincenzo
    • Superuser
    • 264 replies
    • June 3, 2025

    Ciao ​@Buruczky Viktor. You should get in touch with support team opening a ticket for changing the email. Please be aware there is some time to wait. Why can't you delete the account?

    B
    Forum|alt.badge.img
    • Buruczky Viktor
    • Author
    • Hub Rookie
    • 1 reply
    • June 3, 2025

    Clicking this button opens this page

    Clicking every continue and skip button returns me to the front page.
    So there is no way to open my account settings.

    Vincenzo
    Superuser
    Forum|alt.badge.img+27
    • Vincenzo
    • Superuser
    • 264 replies
    • June 4, 2025

    Ciao ​@Buruczky Viktor. Have you tried from the settings in the app?

    Lola
    Forum|alt.badge.img+26
    • Lola
    • Strava Alumni
    • 570 replies
    • Answer
    • June 23, 2025

    ​@Buruczky Viktor - Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

    Please click here for more information about the Support Process

     

    Lola (She/her) | STRAVA | Community Hub Team
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