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Hi,

 

I tried to change my email address, but after clicking the link I got on my new email inbox, I accidentaly created a new Strava account. For some reason I can’t even delete that account, because when I open the account settings the onboarding modal pops up, even though I have already filled it out. Is there anything I can do to transfer my account to the new email address?

Ciao ​@Buruczky Viktor. You should get in touch with support team opening a ticket for changing the email. Please be aware there is some time to wait. Why can't you delete the account?

Clicking this button opens this page

Clicking every continue and skip button returns me to the front page.
So there is no way to open my account settings.

Ciao ​@Buruczky Viktor. Have you tried from the settings in the app?

​@Buruczky Viktor - Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

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